Galaxy Tucson Floor Staff

Galaxy Theatres; South Tucson (AZ); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Tip sharing where applicable

Holiday pay on holidays for hourlyTeam

401(k) with discretionary employer-mat

Job summary

Galaxy Theatres in South Tucson, AZ is hiring a guest services team member to work at the box office and concessions. You will greet guests, sell tickets, handle cash and POS transactions, and provide showtime information with a smile.

Join a fast-paced environment with friendly staff, flexible hours including evenings and holidays, and potential benefits after eligibility. Prior customer service or cash handling experience is a plus and reliability is essential.

Qualifications

• Experience in customer service or cash handling is a plus.
• Ability to greet guests and provide accurate information.
• Ability to stand for long periods and perform light lifting.

Responsibilities

• Sell tickets at the box office using a point-of-sale system.
• Operate cash registers accurately and handle cash, credit, and mobile transactions.
• Greet and assist guests in a friendly, professional manner.
• Check tickets at theater entrances and guide guests to appropriate locations.
• Provide information about showtimes, theater amenities, policies, and general inquiries.
• Answer phones courteously and transfer calls as needed.
• Prepare food and beverages at the concession stand following safety guidelines.
• Stock concessions, napkins, utensils, and cleaning supplies as needed.
• Perform cleaning duties (sweeping, mopping, restroom checks, trash removal) and general maintenance.
• Monitor crowd behavior and support crowd control procedures for safety.
• Conduct general inspections and report safety or cleanliness issues.

Skills

Customer service

Cash handling

Communication

Guest assistance

Tools

POS system

Ticketing software

Job description

Essential Duties and Responsibilities

• Sell tickets at the box office using a point-of-sale system.
• Operate cash registers accurately and handle cash, credit, and mobile transactions.
• Greet and assist guests in a friendly, professional manner.
• Check tickets at theater entrances and guide guests to appropriate locations.
• Provide information about showtimes, theater amenities, policies, and general inquiries.
• Answer phones courteously and provide accurate assistance or transfer calls as needed.
• Prepare food and beverages at the concession stand following safety and quality guidelines.
• Stock supplies such as concessions, napkins, utensils, and cleaning materials as needed.
• Perform cleaning duties , including sweeping, mopping, restroom checks, trash removal , and general maintenance of lobby and auditorium areas.
• Monitor crowd behavior and support crowd control procedures to ensure a safe and orderly environment.
• Conduct general inspections of the facility to identify safety or cleanliness issues and report them promptly.

Qualifications

Education and Experience

• Previous customer service or cash-handling experience is a plus.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills.
• Basic math skills and ability to handle money accurately.
• Ability to stand for extended periods and perform physical tasks such as lifting, bending, and cleaning.
• Reliable, punctual, and able to work in a fast-paced environment.
• Willingness to work evenings, weekends, and holidays as scheduled.

Benefits

Team members may be eligible for tip sharing depending on location and job assignment.

Holiday pay of time and a half on Christmas, New Years, and Thanksgiving for all hourly team members who work the holiday.

401-k with discretionary employer match for qualifying team members (Full-time employees after 12 months and 1000 hours of paid work, or long-term part-time employees with more than 500 hours of paid work in each of the previous 2 years.)

Full-time team members (consistently work more than 30 hours per week), are eligible for health, dental, vision and life insurance following 60 day waiting period with employer contribution of up to $395 per month

Equal Opportunity Employer

Galaxy Theatres is an Equal Opportunity Employer and complies with all federal, state, and local laws related to employment practices. Reasonable accommodations are available for qualified individuals with disabilities under the Americans with Disabilities Act (ADA).