Galaxy Software Implementation Specialist (Travel Up to 25%)

Gateway Ticketing Systems, Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Gateway Ticketing Systems, Inc. is seeking a Software Implementation Specialist to work with attractions industry clients to implement and optimize the Galaxy suite.

The role involves gathering requirements, configuring products, on-site evaluations, and delivering basic training, with travel up to 25%.

You will support go-live activities and collaborate with staff at all levels to ensure smooth deployments and exceptional customer experiences.

Qualifications

• Experience gathering and documenting software requirements.
• Hands-on implementation of Galaxy suite based on customer needs.
• Ability to deliver basic training and go-live support.
• Experience in attractions industry preferred.

Responsibilities

• Collaborate with customers to document requirements for software implementation.
• Configure Galaxy products per customer needs.
• Perform on-site system and operational design evaluations.
• Provide Galaxy module training to customer teams.
• Support go-live activities and post-implementation follow-up.
• Engage with customer management at all levels to drive success.

Skills

Requirements gathering

Documentation

Implementation

Training delivery

Customer communication

Problem solving

Tools

Galaxy suite

Job description

Gateway Ticketing Systems, Inc. is seeking a Software Implementation Specialist to work with attractions industry clients to implement and optimize the Galaxy suite.

The role involves gathering requirements, configuring products, on-site evaluations, and delivering basic training, with travel up to 25%.

You will support go-live activities and collaborate with staff at all levels to ensure smooth deployments and exceptional customer experiences.