Galaxy Park, Guest Service Representative (Part-Time)

AEG; Carson (CA); On-site; USD 23,000 - 33,000; Full time

Job summary

AEG's Galaxy Park seeks a Guest Services Representative to ensure an exceptional guest experience. You will welcome guests, answer inquiries, and manage payments and bookings at a dynamic sports and entertainment venue.

You will handle phone and in-person inquiries, process POS transactions, and support program registrations while upholding safety protocols and assisting with equipment setup across multiple courts and spaces.

Qualifications

• This role requires a minimum of a High School Diploma or equivalent.
• 1-2 years of related work experience preferred.
• Ability to operate basic office equipment and MS Office.

Responsibilities

• Welcome guests and provide excellent customer service.
• Be the first point of contact by phone, in person, or email; escalate as needed.
• Process POS transactions, merchandise and beverage sales, and event bookings.
• Enforce facility protocols and report safety concerns.
• Assist with setup and breakdown of equipment in multiple courts and spaces.

Skills

Customer service

Phone & email

MS Office

Communication

Stand 6 hours

Cash handling

Education

High School Diploma

Tools

MS Office

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Job Summary

The Galaxy Park, Guest Services Representative is responsible for providing an excellent guest experience for all guests at Galaxy Park. The incumbent monitors entry to the venue and provides programming and facility information, handles guest inquiries, and helps in receiving and collecting payments.

Essential Functions

• Provide excellent customer service by welcoming guest to the venue, being knowledgeable of venue layout, programs, and policies.
• Act as the first point of contact for guest inquiries and client issues over the phone, in person and via email. Escalating to supervisor when necessary.
• Process POS transactions including selling of merchandise and beverages. Additionally, assists Program Coordinator in registering customers for programs, booking field rentals, booking birthday parties etc.
• Knowledge of all facility protocols to help ensure guests are safely following protocols while inside the facility. Reporting any injury or unsafe area to supervisor.
• Ability to help setup or breakdown all equipment as necessary (areas to include but are not limited to Futsal Courts, Pickleball Courts, Padel Courts, Event Spaces & Common Areas).

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency.
• A minimum of 1-2 years of related work experience.
• Ability to operate basic office equipment and have working knowledge of computer operations including but not limited to MS Office and other business systems.
• Must be able to stand consistently for a minimum of 6 hours and withstand various weather elements such as high temperatures, cold, wind and rain.
• Must be able to work evenings and are required to be available to work weekends and holidays.
• Excellent customer service skills.
• Ability to lift, push, pull up to 50 lbs.

Payscale

$20.48

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

his position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.