CX Operations Analyst: Gainsight Admin & Journeys

World Wide Technology; New Home (MO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health & Vision Benefits

Dental Benefits

Onsite Health Centers (MO & IL)

Employee Assistance Program

Profit Sharing

401k Plan with Company Matching

Paid Time Off (PTO)

Job summary

World Wide Technology (WWT) is seeking a Customer Experience Operations Analyst to optimize Gainsight and map the customer journey. You will configure Gainsight, develop dashboards, and collaborate with cross-functional teams to drive customer success and data integrity.

This role requires Gainsight admin experience, data visualization skills, and a proactive, adaptable mindset; salary ranges from $65,000 to $80,000 annually plus benefits.

Qualifications

• Gainsight administration experience required.
• Experience with design or visualization software.
• Past work with OEMs or tech vendors beneficial.

Responsibilities

• Configure and maintain Gainsight to optimize customer lifecycle management.
• Journey Orchestrator and Data Designer duties.
• Develop dashboards and reports; ensure data accuracy and insights.

Skills

Gainsight administration

Data analysis

Strong organization

Problem solving

Adaptability

Tools

Gainsight

Design/Visualization software

Job description

World Wide Technology (WWT) is seeking a Customer Experience Operations Analyst to optimize Gainsight and map the customer journey. You will configure Gainsight, develop dashboards, and collaborate with cross-functional teams to drive customer success and data integrity.

This role requires Gainsight admin experience, data visualization skills, and a proactive, adaptable mindset; salary ranges from $65,000 to $80,000 annually plus benefits.