Gainsight-Centric CX Operations Analyst

RadNet, Inc.; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health and Wellbeing

Competitive Pay

Profit Sharing

401k with Company Match

PTO and Holidays

Job summary

World Wide Technology (WWT) is seeking a Customer Experience Operations Analyst to own Gainsight administration and drive customer success through data-driven insights. You will configure and optimize the Gainsight platform, design dashboards, and collaborate with cross‑functional teams to tailor software solutions to our business needs.

Join a growth-focused CX organization that values data integrity, scalable automation, and strategic advisory capabilities for our customers across various

Qualifications

• Gainsight administration experience required.
• Experience with any design or visualization SW.
• Past work experience with Cisco, VMWare, Microsoft, Dell EMC and other OEMs.
• Operationally minded.
• Capable of analyzing data.
• Ability to solve problems quickly and take a “common sense” approach to challenges.
• Capability to perform comfortably within an ambiguous and quickly changing environment.
• Self-driven, business minded, and goal orientated.

Responsibilities

• Gainsight Admin: Configure and maintain Gainsight platform to optimize customer lifecycle management.
• Journey Orchestrator, Data Designer, Rule Management/Creation, Reporting Accuracy, Dashboard, Develop periodic surveys and measure success.
• Collaborate with cross-functional teams to implement Gainsight functionalities as per business requirements.
• Utilize Gainsight data to derive insights and contribute to customer success strategies.
• Proactively look for tangible ways to improve our client’s and team’s experience with our tools or platforms.
• Gainsight how-to guides and best practices.

Skills

Gainsight

Data analysis

Dashboard design

Tools

Cisco

VMware

Microsoft

Dell EMC

Job description

World Wide Technology (WWT) is seeking a Customer Experience Operations Analyst to own Gainsight administration and drive customer success through data-driven insights. You will configure and optimize the Gainsight platform, design dashboards, and collaborate with cross‑functional teams to tailor software solutions to our business needs.

Join a growth-focused CX organization that values data integrity, scalable automation, and strategic advisory capabilities for our customers across various