FWS Student Assistant - One Stop Student Service Center

The New School; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

The New School is hiring a Student Assistant to work in-person at the One Stop Student Service Center located at 2 West 13th Street, Room 506. The role involves greeting visitors, handling inquiries by in-person, phone, and email, and supporting office and event tasks.

Ideal candidates are full-time students with strong communication skills, organization, and experience in Google Suite and Excel. The position is part-time with 16 hours per week, primarily on Tuesdays and Thursdays with another

Qualifications

• Full-time student status required at The New School.
• Commitment to student service and helping others.
• Prior office experience and strong communication skills required.
• Proficiency with Google Suite and Excel is preferred.

Responsibilities

• Welcoming students, their guardians, and alumni to the One Stop Student Service Center.
• Checking in students with appointments and notifying colleagues of arrivals.
• Assisting with in-person, telephone, and email inquiries.
• Creating documents in Google Suite and Excel.
• Maintaining confidentiality per FERPA and university policies.

Skills

Oral communication

Writing

Organization

Attention to detail

Customer service orientation

Independent work

Office experience

Education

Full-time student status at The New School

Tools

Google Suite

Excel

Job description

The One Stop Student Service Center is seeking to hire a Student Assistant to work in-person at the One Stop location at 2 West 13th Street, Room 506. The One Stop Student Service Center is a frontline team that assists students, their families, and alumni with questions about financial aid, billing, payment, financial holds, student records, and ordering transcripts. We prepare enrollment verifications and a variety of different types of forms for students. We offer assistance in person, by phone, and by email. We work collaboratively with colleagues across the university to resolve questions that students present to us. Our partner offices are Financial Aid, the Registrar’s Office, and Student Accounts.

We specifically seek a Student Assistant who can work with us on Tuesdays and Thursdays from 9:00 a.m. to 12:00 p.m. and on another weekday, as well. Ideally, the Student Assistant will work for 10 hours per week.

RESPONSIBILITIES

• Welcoming students, their guardians, and alumni to the One Stop Student Service Center.
• Checking in students who have made appointments via the New Queue system, and contacting colleagues to alert them of the students' arrival.
• Helping students to check in or make appointments in the New Queue system
• Listening to voicemail messages and logging them into a shared spreadsheet
• Assisting with in-person, telephone, and email inquiries
• Assisting with office and event support for the One Stop team as assigned
• Assisting with promotion of the One Stop to students
• Creating a variety of documents in Google Suite and Excel

Students must understand the importance of and maintain confidentiality in daily work operations.

Students will be required to engage in training regarding the Family Educational Rights & Privacy Act, (FERPA) and abide by all university policies and procedures.

This is a part-time, hourly position with a schedule of 16 hours per week.

MINIMUM QUALIFICATIONS

• Full-time student status at The New School
• Commitment to student service
• Prior office experience
• Friendliness
• Strong organizational skills
• Excellent oral communication skills
• Strong writing skills
• Proficiency in Google Suite
• Familiarity with Excel
• Strong follow-up skills with attention to detail
• Ability to work independently
• Ability to adhere to University COVID-19 policy and requirements

PREFERRED QUALIFICATIONS

• Experience in and interest in building & maintaining a knowledge base
• Experience in and interest in creating a digital manual
• Experience in and talent in creating a variety of artifacts using Notebook LM Ideas about and delight in improving the student experience

HOURLY RATE

$17.00 per hour

WORK MODE

On-Campus Position - Employees in this position are expected to work on-campus during regularly scheduled work hours due to the nature of the work being that which is not feasible, or not in the best interest of the organization, to be performed remotely.

Since our founding in 1919, The New School has redrawn and redefined the boundaries of intellectual and creative thought as a preeminent academic center. At our university, students have the academic freedom to shape their unique, individual paths for a complex and rapidly changing world.

As a New School employee, you will be a part of the university’s mission to prepare and inspire students to bring about positive change in the world.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.