Future Team Leader ( Cruiseabout)- Remote Team, Australia Wide

StudentUniverse; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a Future Team Leader to join their Remote Team. This exciting role offers the opportunity to turn your passion for cruise holidays into a rewarding career. You will be responsible for managing bookings, supporting customer inquiries, and driving sales targets in a dynamic environment. The company prides itself on its inclusive culture and offers exclusive perks, including travel discounts and growth opportunities. If you're ambitious, detail-oriented, and ready to navigate your career to new horizons, this is the perfect opportunity for you.

Benefits

Exclusive cruise discounts

Industry travel discounts

Learning & Development pathways

Employee share plan

Corporate health discounts

Employee Assistance Program

Social team-building events

Paid parental leave

Sustainability initiatives

Qualifications

• Minimum 2 years’ experience in the Cruise or Travel Industry.
• Proven experience in a customer service environment with sales targets.

Responsibilities

• Quoting, booking, and invoicing cruise bookings and packages.
• Ensure KPIs are met and support customer inquiries efficiently.

Skills

Customer Service

Sales Target Achievement

GDS Experience

Problem-Solving Skills

Detail Orientation

Job description

Future Team Leader (Cruiseabout) - Remote Team, Australia Wide

Apply now Refer a friend Job no: 525591
Brand: Cruiseabout
Work type: Full time
Location: Remote
Categories: Leisure Travel & Retail, Leadership

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Future Team Leader aboard our Remote Team. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceeding monthly sales targets
• Support and handle walk-in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll Enjoy:

• Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
• Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide
• Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
• Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities
• Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

** Please advise your leader before applying **