AUS - Cruiseabout Team Leader - Remote Team, Australia Wide

Flight Centre Travel Group; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Team Leader to join their cruise division. This role offers the chance to turn your love for travel into a rewarding career, where you will be responsible for managing cruise bookings and ensuring exceptional customer service. With a focus on sales targets, you will work in a dynamic environment that values teamwork and personal growth. Enjoy exclusive perks such as discounts on cruises, opportunities for professional development, and a vibrant company culture that celebrates diversity and inclusion. If you're ready to navigate your career to new horizons, this is the perfect opportunity for you.

Benefits

Exclusive cruise discounts

Industry travel discounts

Familiarisation Cruises

Employee share plan

Corporate health discounts

Mental health support

Social team-building events

Volunteering and fundraising opportunities

Qualifications

• Proven experience in customer service with a focus on sales.
• Minimum 2 years in the Cruise or Travel Industry is essential.

Responsibilities

• Quoting, booking, and invoicing cruise packages.
• Meeting and exceeding sales targets while supporting customer inquiries.

Skills

Customer Service

Sales Target Achievement

Problem-Solving

Attention to Detail

Education

Minimum 2 years’ experience in Cruise or Travel Industry

Tools

GDS

Job description

• Absolutely love setting sail on the seas?
• Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
• Looking for your next leadership opportunity?

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Team Leader aboard our XXXX Store. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceeding monthly sales targets
• Support and handle walk-in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll Enjoy:

Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures.

Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide.

Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.

Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities.

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.

Mental Health: Support and Employee Assistance Program for staff and family.

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism.

** Please advise your leader before applying **