AUS - Cruiseabout Team Leader - Remote Team, Australia Wide

StudentUniverse; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Cruiseabout Team Leader to join their remote team. This role offers an exciting opportunity to lead in a vibrant travel environment, focusing on cruise adventures. You will be responsible for managing bookings, exceeding sales targets, and providing exceptional customer service. Enjoy exclusive perks such as onboard ship inspections and industry discounts, while being part of a culture that values inclusivity and growth. If you're passionate about travel and ready to take your career to the next level, this is the perfect opportunity for you!

Benefits

Exclusive Cruise Discounts

Employee Share Plan

Health and Wellness Discounts

Corporate Health Discounts

Mental Health Support

Regular Awards Nights

Social Team-Building Events

Sustainability Practices

Learning & Development Pathways

Paid Parental Leave

Qualifications

• Proven experience in customer service and sales in the travel industry.
• GDS experience and strong organizational skills are essential.

Responsibilities

• Quoting, booking, and invoicing cruise bookings and packages.
• Ensure KPIs are met and exceed monthly sales targets.
• Support customer inquiries via various channels efficiently.

Skills

Customer Service

Sales Target Achievement

Problem-Solving Skills

Organizational Skills

GDS Experience

Education

Minimum 2 years in Cruise or Travel Industry

Job description

AUS - Cruiseabout Team Leader - Remote Team, Australia Wide

Job no: 526167
Brand: Cruiseabout
Work type: Full time, Remote
Location: Remote
Categories: Leisure Travel & Retail, Leadership

Absolutely love setting sail on the seas?
Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
Looking for your next leadership opportunity?

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceed monthly sales targets
• Support and handle walk in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

Set Sail on Exclusive Perks

Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures.

Navigate the World

Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide.

Culture

You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd.

Diverse Crew

FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability.

Chart Your Course for Growth

Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.

Exclusive Staff Discounts

Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more.

Explore Endless Horizons

Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

Corporate Health Discounts

Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym.

Mental Health

Support and Employee Assistance Program for staff and family.

Social

Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025).

Giving Back

Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave.

Sustainability at the Helm

As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism.

** Please advise your leader before applying **