Future Team Leader ( Cruiseabout)- Remote Team, Australia Wide

Flight Centre Travel Group; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate individual to lead as a Future Team Leader in their remote team. This role is perfect for those who thrive in the cruise travel sector and are eager to make a significant impact. You will be responsible for managing cruise bookings, exceeding sales targets, and providing exceptional customer service. With a focus on growth and development, this opportunity offers exclusive perks, including industry discounts and tailored training. Join a company that values inclusivity and promotes from within, while making waves in the travel industry.

Benefits

Exclusive Cruise Discounts

Sponsored Familiarisation Cruises

Learning & Development Pathways

Employee Share Plan

Corporate Health Discounts

Mental Health Support

Social Team-Building Events

Corporate Social Responsibility Program

Paid Parental Leave

Sustainability Initiatives

Qualifications

• Proven experience in customer service and sales within the travel industry.
• Minimum 2 years’ experience in retail or wholesale in cruise or travel.

Responsibilities

• Quoting, booking, and invoicing cruise bookings and packages.
• Ensure KPIs are met and exceed monthly sales targets.

Skills

Customer Service

Sales Target Achievement

Problem-Solving

Attention to Detail

Organizational Skills

Education

2+ years in Cruise or Travel Industry

Tools

GDS

Job description

• Absolutely love setting sail on the seas?
• Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
• Looking for your next leadership opportunity?

Are you set to navigate your career to new horizons? We're currently on the lookout for an exceptional individual to help steer the ship as a Future Team Leader aboard our Remote Team. Let's turn your passion for cruise holidays into an unforgettable journey with us! Join the cruise revolution and let's make waves together!

Key Responsibilities

• Quoting, booking and invoicing cruise bookings and packages
• Ensure that KPIs are met, meeting and exceeding monthly sales targets
• Support and handle walk-in, email & telephone enquiries efficiently and accurately
• Maximise sales opportunities by upselling & cross-selling
• Monitor and action all relevant mailboxes daily
• Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

• Proven experience working in a customer service environment and working towards sales targets
• Minimum 2 years’ retail or wholesale experience in the Cruise or Travel Industry
• GDS experience
• Exceptional focus on details, adept problem-solving skills, and thrive under pressure
• Ambitious, highly motivated, and proficient in organizing tasks efficiently

What you'll Enjoy:

Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures

Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored ‘Familiarisation Cruises’ to explore new destinations and cruise products worldwide

Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd

Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disabilities

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

Explore Endless Horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

Mental Health: Support and Employee Assistance Program for staff and family

Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Los Angeles in 2025)

Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

Sustainability at the Helm: As stewards of the seas, we’re committed to sustainable practices that protect the environment for the future of cruising and tourism

Please advise your leader before applying