Automotive Digital Retail Implementation Manager

Maritz; Oregon; Hybrid; USD 80,000 - 90,000; Full time

Job summary

Maritz Automotive Solutions is seeking a results‑driven Automotive Digital Retail Implementation Manager to join our remote team. You will serve as SME on OEM Digital Retailing systems, lead dealership training, and manage implementation milestones across multiple sites while prioritizing high‑impact activities.

This role requires up to 70% travel within the United States and residence in Dallas, TX. You will collaborate with dealers, vendor partners, and Maritz managers to deliver measurable

Qualifications

• Experience in dealership consulting or automotive retail operations.
• Experience with dealership software platforms including DMS and CRM.
• Able to train and support users through adoption lifecycle.

Responsibilities

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• SME on the OEM program, dealership operations, and automotive retail best practices to drive engagement and utilization.
• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
• Identify implementation risks and mitigate them effectively and efficiently.
• Build partnerships with dealership teams through in-person and virtual consultations, coaching, and training sessions.
• Deliver presentations and product demonstrations using established materials.
• Consult with dealerships to develop actionable plans that align with their processes.
• Build relationships with vendor partners to support program success.
• Document, communicate and escalate issues as necessary.
• Monitor performance metrics and use data to identify opportunities.
• Participate in performance reviews and planning sessions with managers to refine best practices.

Skills

Dealership consulting

Automotive retail operations

CRM & DMS familiarity

Digital retailing knowledge

Presentation & training

Analytical thinking

Communication

Tools

DMS systems

CRM platforms

Digital retailing tools

MS Office

Job description

Where Human Connection Fuels PossibilityAt Maritz, decades of innovation and perseverance have built more than just a strong reputation — they've shaped a culture where human connection and collaboration are at the heart of everything we do.Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.

Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.And we've brought this human-first design inward - intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.

That's why we've created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.

We have a passion for excellence and genuine care for the people making it possible.

Maritz Automotive Solutions is a leading automotive consulting firm specializing in driving dealership success from showrooms to service bays. We are currently seeking a results driven Automotive Digital Retail Implementation Manager to join our dynamic team.

Please Note: While this is a remote role, candidates must reside in Dallas, TX.

What You'll Be Doing:

• Serve as the primary point of contact for dealerships of an OEM Digital Retailing system.
• Subject Matter Expert (SME) on the OEM program, dealership operations, and automotive retail best practices to drive strong engagement and utilization.
• Lead and facilitate user training and ongoing support throughout all phases of the implementation lifecycle.
• Ensure key dealership personnel meet required turnaround times for critical implementation milestones.
• Proactively identify implementation risks and work to mitigate effectively and efficiently.
• Build strong partnerships with dealership teams through both in‑person and virtual consultations, coaching, and training sessions.
• Deliver clear, engaging presentations and product demonstrations using established presentation materials.
• Consult with assigned dealerships to develop actionable plans that align with their processes and support their unique operational needs.
• Build strong, productive relationships with integrated vendor partners to support overall program success.
• Document, communicate and escalation issues/concerns as necessary.
• Monitor performance metrics regularly, leveraging data and analytics to assess progress and identify opportunities.
• Participate in scheduled performance reviews and strategic planning sessions with Maritz Managers to exchange insights, refine best practices, and collaboratively resolve challenges.
• Prioritize time effectively, focusing on high-impact activities and maintaining alignment with established goals.
• Manage travel and program related expenses in accordance with Maritz guidelines.

What You'll Bring:

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry, including common terminology, dealership structures, and workflow processes.
• Experience working with dealership and automotive retail software platforms, including DMS, CRM, and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive, solutions-oriented attitude in high-pressure environments.
• Strong collaboration skills with the ability to work effectively within the Maritz team, as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations, leading productive discussions, and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical, problem-solving, and decision-making capabilities.

Things To Know

• This is a remote role that requires up to 70% travel.
• Must be located in Dallas, TX
• The salary range for this position is: $80,000 - $90,000.

DISCLAIMER:

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

• medical
• dental
• vision
• life insurance
• disability
• paid parental leave
• 401k
• tuition reimbursement
• paid time off
• year end holiday closure
• and more!

View all details at:

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire.

No calls or agencies please.

Maritz is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment.

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