Future Opening: Medical Receptionist

American Family Care, Inc.; Gadsden (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading urgent care provider as a Medical Receptionist in Gadsden, AL. You'll be crucial in ensuring smooth insurance verification, enhancing patient satisfaction, and contributing to the clinic's financial health. This full-time role offers specialized training and a clear career path in healthcare, along with competitive benefits.

Benefits

Health Savings Account (HSA)

Short & Long-Term Disability

Life Insurance

401(k) with Employer Match

Paid Time Off

Employee Assistance Program

Uniform Allowance

Verizon Discount

Qualifications

• Experience with insurance verification and medical billing is non-negotiable.
• Ability to explain complex insurance concepts to patients.

Responsibilities

• Verify insurance coverage before services to prevent claim denials.
• Explain costs and billing processes to patients.
• Resolve insurance discrepancies proactively.

Skills

Insurance Verification

Customer Service

Problem Solving

Attention to Detail

Education

High School Diploma

Tools

Medical Billing Software

EMR Systems

Job description

Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED!

At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Why Your Insurance Verification Skills Matter Most

You're not just answering phones – you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.

Let's be direct: We need someone exceptional at insurance verification and revenue recovery. Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.

What You'll Actually Do

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

This Role is Perfect for You If:

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

What's In It For You:

• Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
• Receive specialized training in insurance verification and patient financial counseling.
• Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
• Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
• Be part of healthcare innovation that's expanding nationwide.
• Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor — or move into clinic leadership and management as we continue expanding to 500+ locations.

We take care of the people who take care of our patients. As a full-time team member, you’ll receive:

· Health Savings Account (HSA) with employer contributions

· Short & Long-Term Disability + Life Insurance

· 401(k) with Employer Match

· Paid Time Off starting at 152 hours/year

· Employee Assistance Program (free counseling sessions)

· Uniform Allowance + Verizon Discount + More

We invest in your well-being so you can bring your best self to work—every shift, every patient.

The Details:

· Location: Our state-of-the-art urgent care facility

· Schedule: Full-time with flexible shifts (some evenings/weekends)

· Requirements: High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus

Ready to Help Patients Live Life, Uninterrupted?
Join the AFC team that's redefining urgent care across America. Apply today and be part of Dr. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.

AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at [e-mail].

At AFC, we are committed to fair and transparent compensation practices. The anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. We take a holistic approach to compensation that reflects the value each team member brings to our organization.

Compensation: $18.00 - $22.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission.We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner.Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.

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Which of the following have you used to verify Patient Insurance *

If you selected "Other" to the previous question please specify other patient insurance verification systems you have used.

Please indicate the number of years you’ve worked in a medical front desk or receptionist role where you were directly responsible for insurance verification & managing patient interactions: *

Select the medical settings where you have had experience with insurance verification & managing patient interactions (select all that apply): * Urgent Care Primary Care Emergency Room Dental Office Other (please specify in next question)

If you selected "Other" to the previous question please specify other medical settings.

Which systems have you used in a work setting? (Select all that apply) * Experity Epic Athenahealth Cerner I have no experience using EMR/EHR systems, but I am willing to learn Other (please specify in next question)

If you selected "Other" to the previous question please specify other systems.

Are you comfortable discussing insurance denials, co-pays, and payment options with patients who may be confused or frustrated? *

Which best describes your current knowledge of HIPAA regulations? *

This role requires full-time availability, including some evenings, weekends, and holidays. Can you meet this requirement? *

Are you able to reliably commute to this clinic location for all scheduled shifts? *

Are you legally authorized to work in the United States without a current or future need for sponsorship? *

The hourly range for this position is, dependent on skill, experience, and adjustments based on location. What is your hourly pay expectation? *

Please describe you experience verifying insurance at the time of a patient's appointment, and why you are a good fit for this role. *

I was referred to this position by a current employee