Front Office Manager

Raines Co.; South Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead and supervise front office operations. This role is pivotal in ensuring guest satisfaction and maintaining high standards of service. The ideal candidate will have a strong background in hotel management, excellent communication skills, and the ability to multitask in a fast-paced environment. Join a winning culture that values career advancement and recognizes hard work with a comprehensive benefits package, including medical, dental, and vision coverage, along with a generous PTO program. If you're passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

Medical/Dental/Vision benefits

Generous PTO program

Points based bonus

Daily pay

Employee Referral bonus program

Qualifications

• Minimum two years of experience in hotels or a related field.
• Must possess a valid driver's license and reliable transportation.

Responsibilities

• Supervises front office personnel and ensures proper completion of duties.
• Resolves guest-related problems quickly and courteously.

Skills

Microsoft Office

Communication Skills

Mathematical Skills

Problem Solving

Supervisory Skills

Education

2 years of hotel experience or 1 year with a degree

Tools

PMS Systems (M3, Efficenter, Quore)

Job description

Raines Co. - Your Future is Now

Position Summary: The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.

We offerMedical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.

Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.

Essential Functions

• Participates in the selection of front office personnel
• Trains, cross trains, and retains front office personnel
• Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
• Supervises workloads during shifts
• Evaluate the job performance of each front office employee
• Maintains working relationships and communicates with all departments
• Maintains master level key control
• Verifies that accurate rooms status information is maintained and properly communicated
• Resolves guest related problems quickly, efficiently and courteously
• Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
• Reviews and completes credit limit report
• Enforces all cash handling and credit policies
• Conducts regularly schedule meetings of front office personnel
• Conducts regular audits of Brand standards and makes sure they conform to QA specifications
• Maintain and uphold standards of brand and/or HP Hotels to the highest level
• Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property

Qualifications

• Minimum two years of progressive experience in hotels or related fields or a college degree and one year of related experience
• Proficient in Microsoft Office or similar computer applications
• Prior supervisory experience preferred
• Experience with brand or property specific PMS, M3, Efficenter, Quore, and other hotel related systems preferred
• Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
• Must speak English fluently
• Must have excellent written and oral communication skills
• Mathematical skills include basic math, percentages and variances. Problem solving, reasoning, supervising and motivating.
• Ability to multi-task and interact with people under pressure.

Raines is proud to be an Equal Opportunity Employer

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment background check required.