MSP Level 2 Technician - ONSITE SUPPORT REQUIRED LOCAL APPLICANTS ONLY

TeamLogic IT, Tarpon Springs, FL; Tarpon Springs (FL); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Job summary

TeamLogic IT of Tarpon Springs is seeking a skilled MSP Level 2 Technician to own escalated tickets and deliver on‑site and remote support for SMBs in Pinellas/Pasco counties. You’ll maintain client environments, contribute to automation, and improve documentation and processes.

You will mentor Level 1 staff, collaborate with a driven team, and participate in a culture of service excellence with opportunities for advancement and a strong benefit package.

Qualifications

• Minimum 2 years of experience in an MSP or equivalent IT support role.
• Proficient with Microsoft 365, Entra ID, and Intune in multi-tenant contexts.
• Strong scripting, automation experience, and documentation practices.

Responsibilities

• Own escalated Level 2 tickets from Level 1 through resolution.
• Provide onsite and remote support across the Tampa Bay area.
• Manage Microsoft 365, Entra ID, Intune, and security configurations.
• Develop automation, maintain runbooks, and improve processes.

Skills

MSP IT support

PowerShell

Customer service

Onsite & remote support

Documentation & automation

Mentoring Level 1 technicians

Team collaboration

Education

Microsoft certifications (Network/365)

Tools

NinjaRMM

Autotask

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off

Position Overview

TeamLogic IT of Tarpon Springs is seeking a skilled and motivated Managed IT Services (MSP) Level 2 Technician to join our growing team. This is a hands‑on role serving small and medium‑sized businesses within Pinellas and Pasco County areas. You will own escalated tickets from our Level 1 team, deliver onsite and remote support, maintain client environments, and contribute directly to automation, documentation, and process improvement. If you are motivated by a culture of service excellence and hold yourself to a high professional standard, this is the environment for you.

Core Responsibilities

Escalation and Advanced Technical Support

• Accept and resolve escalated tickets from Level 1 technicians, taking full ownership through resolution.
• Troubleshoot complex issues across Windows endpoints, Windows Server, Active Directory, Group Policy, DNS, DHCP, and hybrid identity environments.
• Provide timely, professional onsite support at client locations throughout the Tampa Bay / Pinellas / Hillsborough area.
• Serve as a point of escalation and mentorship for Level 1 staff — sharing knowledge, reviewing their tickets, and raising their capabilities.

Microsoft 365 and Cloud Administration

• Administer Microsoft 365 tenants: Exchange Online, SharePoint, Teams, and OneDrive.
• Manage Entra ID (Azure AD) including conditional access, user lifecycle, and SSO configurations.
• Deploy and manage endpoints via Microsoft Intune and MDM policies — including device enrollment, compliance policies, configuration profiles, and app deployment.
• Support Microsoft Defender for Business and security baseline configurations.

Networking and Infrastructure

• Diagnose and resolve network issues including VLANs, VPN, DNS, DHCP, and wireless.
• Configure and troubleshoot firewalls (Meraki, Unifi, or similar), managed switches, and access points.
• Conduct periodic network reviews for assigned clients and document findings with actionable recommendations.
• Support backup solutions and verify recovery readiness; elevate disaster recovery concerns proactively.

Automation and Scripting

• Write and maintain PowerShell scripts to automate repetitive tasks, user onboarding/offboarding, reporting, and environment health checks.
• Leverage RMM automation (NinjaRMM) to build monitoring policies, deploy software, and streamline ticket‑driven workflows.
• Identify opportunities to reduce manual effort and propose automation solutions to the team.

VoIP and Communications

• Support and troubleshoot cloud-based VoIP platforms (e.g., NUSO, GoTo, RingCentral, etc)
• Assist with provisioning, porting, and end‑user configuration of business phone systems.

Documentation

Maintain accurate, up-to-date documentation in IT Glue — including network diagrams, credentials, runbooks, and client‑specific procedures.

Document every resolved ticket with clear, reusable resolution notes; contribute actively to the team knowledge base.

Produce client‑facing network review summaries and change records as needed.

Required Qualifications

Experience and Education

• Minimum 2 years of experience in an MSP or comparable IT support environment.
• Demonstrated hands‑on experience with Microsoft 365, Entra ID, and Intune in a multi‑tenant context.
• Experience with RMM platforms (NinjaRMM preferred) and PSA/ticketing systems (Autotask preferred).
• Valid driver’s license and reliable transportation; onsite travel to client locations is required.

Technical Competencies

• Microsoft 365 administration: Exchange Online, Teams, SharePoint, licensing, and security.
• Entra ID: user and group management, conditional access, MFA, app registrations, and hybrid identity.
• Intune / MDM: device enrollment (Windows, iOS, Android), compliance policies, configuration profiles, app deployment.
• Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, firewall troubleshooting, and Wi‑Fi.
• PowerShell scripting for administrative tasks and automation.
• Windows 10/11 and Windows Server (2016/2019/2022) administration.
• Documentation platforms: IT Glue, Hudu, or equivalent.

Soft Skills

• Clear written and verbal communication — comfortable interfacing directly with business owners and end users.
• Self‑directed; able to manage a queue of tickets, prioritize without constant oversight, and communicate delays proactively.
• Collaborative; willing to mentor Level 1 technicians and share knowledge openly.

Preferred Qualifications

• Relevant certifications: CompTIA Network+, Microsoft MD-102 (Endpoint Administrator), MS-102 (Microsoft 365 Administrator), or equivalent.
• Exposure to Hyper‑V or VMware virtualization in an SMB context.
• Experience with VoIP administration (NUSO, GoTo, RingCentral or similar).
• Familiarity with security frameworks and tools: Defender for Business, Sophos, Huntress or SIEM/SOC integrations.

Work Environment

This is a hybrid onsite/remote role. Regular travel to client sites across the Tampa Bay area is required; a valid driver’s license and reliable vehicle are mandatory. Occasional after‑hours or weekend support may be required for emergencies or project cutover windows. Flexibility and a professional demeanor in client‑facing situations are essential.

What We Offer

• Performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and paid holidays.
• Certification reimbursement and professional development support.
• Clear path for advancement within a growing local MSP.
• Collaborative team culture.

About TeamLogic IT of Tarpon Springs

TeamLogic IT of Tarpon Springs delivers managed IT services, cybersecurity, and cloud solutions to small and medium‑sized businesses in the Tampa Bay area. We are a locally owned office within the TeamLogic IT franchise network — combining the resources and best practices of a national brand with the responsiveness and accountability of a community‑based team. Our technicians work on real, diverse problems across a broad client base, and we invest in the growth of every team member.