Fusion Service Cloud Consultant | CX & Digital Service

Infosys; Richardson (TX); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Long-term/Short-term Disability

Health and Dependent Care Reimburse- m

Insurance (Accident, Critical Illness,

401(k) plan and contributions

Paid holidays plus PTO

Job summary

Infosys Oracle unit is a global leader delivering Oracle Cloud services and ERP integration across industries. The role focuses on configuring Oracle CX Cloud, implementing service workflows, and driving digital transformation in client environments.

The candidate will translate complex requirements into actionable development tasks, support architecture design, and contribute to system integration efforts with a strong emphasis on security and compliance.

Qualifications

• Experience implementing Oracle CX Cloud components including Fusion Service Cloud and Digital Customer Service.

Responsibilities

• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities.
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package.
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance.
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring data flow between ERP and other applications.
• Assess ERP system performance to identify enhancement opportunities and compliance with security and regulatory standards.
• Develop comprehensive documentation for ERP customizations and deliver user training for knowledge transfer.

Skills

Oracle Service Cloud

Oracle Engagement Cloud (Service)

Oracle CX Cloud

Architecture/Design/Detailing

Service Request Mgmt

Oracle Analytics Cloud

Education

Bachelor's degree or foreign equivalent

Tools

Groovy Scripting

Visual Builder

Data Migration

Reporting & Analytics

Redwood UX

Job description

Infosys Oracle unit is a global leader delivering Oracle Cloud services and ERP integration across industries. The role focuses on configuring Oracle CX Cloud, implementing service workflows, and driving digital transformation in client environments.

The candidate will translate complex requirements into actionable development tasks, support architecture design, and contribute to system integration efforts with a strong emphasis on security and compliance.