Oracle Fusion CX Cloud Consultant

Infosys Limited; Everett (WA); Hybride; USD 80 000 - 117 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Disability insurance

Reimbursement accounts

Résumé du poste

Infosys Limited in Everett, WA is seeking an experienced Oracle Package Consultant 2 to drive ERP customization and integration using Oracle Cloud. You will gather requirements, design solutions, and deliver scalable features across modules to meet business objectives.

You will collaborate with stakeholders, ensure data integrity, security, and regulatory compliance, and contribute to knowledge transfer through documentation and training.

Qualifications

• Experience in Oracle Service Cloud.
• Experience in Oracle Engagement Cloud (Service).
• Experience in Oracle CX Cloud, including Fusion Service Cloud, Digital Customer Service, and related technologies.
• Experience in Architecture/Design/Detailing of processes and problem definition.
• Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, Omnichannel features, with Fusion Service Cloud.
• Understanding of business processes related to customer service, service entitlements/coverages, RMA and depot repair.
• Experience in Oracle Analytics Cloud (OAC) - reporting.
• Familiar with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.
• Knowledge of AI Agents and Web Services based integration.
• Experience in requirements gathering and solution design.
• Experience with Oracle Cloud solution configuration, development, and deployment.
• Experience collaborating with cross-functional teams including developers, analysts, and project managers.
• Experience delivering high-quality solutions.
• Experience leading Oracle CX Cloud managed services engagements.

Responsabilités

• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities.
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements.
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance.
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications.
• Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards.
• Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer.

Connaissances

Oracle Service Cloud

Oracle Engagement Cloud (Service)

Oracle CX Cloud (Fusion Service Cloud)

Oracle Analytics Cloud (OAC)

Groovy Scripting

Visual Builder

Redwood UX

AI Agents / Web Services integration

Requirements gathering

Formation

Bachelor’s degree or foreign equivalent

Description du poste

Infosys Limited in Everett, WA is seeking an experienced Oracle Package Consultant 2 to drive ERP customization and integration using Oracle Cloud. You will gather requirements, design solutions, and deliver scalable features across modules to meet business objectives.

You will collaborate with stakeholders, ensure data integrity, security, and regulatory compliance, and contribute to knowledge transfer through documentation and training.