Workplace Consultant – Cleveland, OH

Officeworks Inc.; Cleveland (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Officeworks Inc. seeks a dynamic Sales Professional to generate leads, qualify potential customers and close furniture and services deals. The role emphasizes meeting monthly sales, margin and new business targets while coordinating with design and project management teams.

The candidate should have strong presentation skills, experience with CRM and MS Office, and the ability to travel up to 25% for customer events and in-house showcases.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years in sales within architecture/interior design and furniture setting preferred.
• Excellent communication, interpersonal, problem-solving and organizational skills.
• Proficiency with sales management software and CRM.
• Willingness to travel at least 25% of the time.

Responsibilities

• Generate leads and qualify potential customers; persuade clients to buy furniture and services.
• Conduct needs analysis and present products and services.
• Develop detailed quotes and coordinate with designers and project managers.
• Work with service and installation teams for major projects and contracts.
• Maintain timely communications with accounting for credit checks and orders.
• Ensure smooth sale implementation and accurate order data.
• Provide ongoing customer follow-up and after-sale support.
• Meet monthly, quarterly and yearly sales, margin and new business goals.

Skills

Lead generation

Networking

Cold calling

Sales presentations

Quote development

Contract management

Project management

CRM

MS Office

Education

Bachelor’s degree or equivalent experience

Tools

CRM

MS Office

Job description

Generates leads, qualifies potential customers and convinces clients to buy furniture and services from the dealership. This position is responsible for sales volume, margin percent and new business goals on a monthly, quarterly and yearly basis.
Duties and Responsibilities
Lead Generation

• Networks extensively for leads (business groups, real estate brokers, A&D community, local community organizations, industry organizations - IFMA, BOMA, etc.)
• Researches for leads through business journals, newspapers, industry periodicals and publications, internet, etc.
• Cold calls potential clients in person or by telephone, or combination
• Participates in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership
  

Selling

• Qualifies leads into potential customers; does thorough needs analysis to understand client’s requirements for furniture products and services
• Makes persuasive presentations to customers on dealership’s products and services—in person, through written/graphic documentation and electronic means
• Develops detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, etc.) and presents these to the customer in a timely manner
• Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
• Provides accounting department with timely information for any necessary credit checks
  

Sale Implementation

• Is responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership operations and business personnel
• Accepts responsibility for the accuracy of specifications when entering orders themselves, and reviews specifications for obvious errors when done by others (design, for instance); provides complete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system
• Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders and deposits as required
• Stays involved throughout sale implementation to ensure that any bottlenecks or changes in scope are identified and resolved, and that both customer and dealership are satisfied
  

Customer/Account Interfaces

• Is available, responsive and timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.
• Provides frequent and regular follow-up contact with customer regarding after sale services and information, including customer satisfaction
• Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third party consultants/subcontractors
• Ensures the customer gets frequent and regular reports on order status, project progress and overall customer activity status
• Assists accounting in resolving any late receivables or customer credit issues
  

Goals and Performance

• Meets monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and sales manager
• Provides timely reports on sales forecasts and new leads as required
• Participates in special sales programs sponsored by the dealership or in conjunction with the dealership’s designated furniture manufacturers; attends training sessions as determined by the dealership
  

Contract Furniture Management

• Is knowledgeable of dealership’s product lines - product features, application, technical capabilities, specification, etc.
• Has good understanding of contract furniture management at dealer level - account servicing, project management, order preparation, order management, factory interface, delivery & installation - including sale's role in those processes and procedures
• Functions as customer advocate for internal order fulfillment performance and service products
• Has knowledge of office environment issues (ergonomics, technology integration and use, office productivity, etc.) and general business trends
• Prompt, reliable and regular attendance

Education And Experience

• Bachelor’s degree or equivalent experience
• 3-5 years in sales within the architecture/interior design and furniture setting preferred
• Excellent communication, interpersonal, problem-solving, presentation, and organizational skills
• Proficiency with sales management software and CRM
• Personal integrity
• Ability to travel at least 25% of the time to customer events and host events in house
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
• Proven success rate at levels above quotas
• Ability to balance persuasion with professionalism
• Strong organizational skills
• Knowledge of furniture industry and manufacturers

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Salary Range

• $85,000 to $120,000 per year plus commission

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.