Furniture Delivery Operations Lead

Boston FAM; Janesville (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

ESOP

Paid Time Off

Birthday off with pay

Educational Reimbursement

401K with company match

Health, Life, Dental, and Vision

Disability Insurance

Wellness Program

Community involvement

Job summary

BostonFAM is seeking a Delivery Lead in the United States to oversee a team of delivery drivers, coordinate furniture deliveries, and ensure safe, efficient installations. This hands-on leadership role combines team development with daily delivery operations.

You will coach drivers, plan routes, communicate with customers, and promote safety and high-quality service while maintaining strong teamwork and adaptability in a dynamic retail environment.

Qualifications

• Leadership experience or the ability to coach, motivate, and develop a team.
• Strong communication and interpersonal skills, with a focus on teamwork and customer satisfaction.
• Excellent organizational and problem-solving skills, with the ability to manage schedules and adjust to changing priorities.
• Commitment to safety, accountability, and maintaining high-quality delivery standards.
• Ability to safely drive a delivery vehicle and follow applicable driving and safety requirements.
• Ability to lift, carry, and maneuver furniture weighing 100 pounds or more, with team assistance.
• Ability to assemble and install furniture in customers' homes or businesses with attention to detail.

Responsibilities

• Lead and Develop the Team: Coach, mentor, and motivate delivery drivers to meet performance expectations, provide excellent customer service, and achieve operational goals.
• Coordinate Delivery Operations: Partner with warehouse and logistics teams to ensure products are ready, properly loaded, and delivered on schedule.
• Plan and Adjust Routes: Monitor delivery schedules, traffic, and route efficiency, making adjustments as needed to minimize delays.
• Deliver Exceptional Customer Service: Communicate with customers regarding delivery details and arrival times, resolve concerns, and ensure a positive experience throughout the delivery process.
• Drive and Install Furniture: Safely operate a delivery vehicle, transport furniture to customers' homes or businesses, and unload, assemble, and install products with care and attention to detail.
• Monitor Performance: Track delivery metrics, including on-time performance, route efficiency, and customer satisfaction. Identify opportunities to improve processes and team performance.
• Maintain Safety and Quality: Inspect delivery vehicles, follow safety procedures, and ensure products are handled, transported, and installed properly.
• Manage Documentation: Maintain accurate delivery schedules, route information, driver performance records, and operational reports. Share performance updates and improvement opportunities with management.
• Lead by Example: Promote teamwork, accountability, safe work practices, and a positive attitude while remaining actively involved in daily delivery operations.

Skills

Leadership

Coaching

Customer service

Route planning

Safety adherence

Team communication

Problem solving

Job description

BostonFAM is seeking a Delivery Lead in the United States to oversee a team of delivery drivers, coordinate furniture deliveries, and ensure safe, efficient installations. This hands-on leadership role combines team development with daily delivery operations.

You will coach drivers, plan routes, communicate with customers, and promote safety and high-quality service while maintaining strong teamwork and adaptability in a dynamic retail environment.