Delivery Lead

Boston FAM; Janesville (WI); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Paid Time Off

Birthday off with pay

Educational Reimbursement

401K with company match

Health, Life, Dental, and Vision

Disability Insurance

Wellness Program

Community involvement

Descripción de la vacante

BostonFAM is seeking a Delivery Lead in the United States to oversee a team of delivery drivers, coordinate furniture deliveries, and ensure safe, efficient installations. This hands-on leadership role combines team development with daily delivery operations.

You will coach drivers, plan routes, communicate with customers, and promote safety and high-quality service while maintaining strong teamwork and adaptability in a dynamic retail environment.

Formación

• Leadership experience or the ability to coach, motivate, and develop a team.
• Strong communication and interpersonal skills, with a focus on teamwork and customer satisfaction.
• Excellent organizational and problem-solving skills, with the ability to manage schedules and adjust to changing priorities.
• Commitment to safety, accountability, and maintaining high-quality delivery standards.
• Ability to safely drive a delivery vehicle and follow applicable driving and safety requirements.
• Ability to lift, carry, and maneuver furniture weighing 100 pounds or more, with team assistance.
• Ability to assemble and install furniture in customers' homes or businesses with attention to detail.

Responsabilidades

• Lead and Develop the Team: Coach, mentor, and motivate delivery drivers to meet performance expectations, provide excellent customer service, and achieve operational goals.
• Coordinate Delivery Operations: Partner with warehouse and logistics teams to ensure products are ready, properly loaded, and delivered on schedule.
• Plan and Adjust Routes: Monitor delivery schedules, traffic, and route efficiency, making adjustments as needed to minimize delays.
• Deliver Exceptional Customer Service: Communicate with customers regarding delivery details and arrival times, resolve concerns, and ensure a positive experience throughout the delivery process.
• Drive and Install Furniture: Safely operate a delivery vehicle, transport furniture to customers' homes or businesses, and unload, assemble, and install products with care and attention to detail.
• Monitor Performance: Track delivery metrics, including on-time performance, route efficiency, and customer satisfaction. Identify opportunities to improve processes and team performance.
• Maintain Safety and Quality: Inspect delivery vehicles, follow safety procedures, and ensure products are handled, transported, and installed properly.
• Manage Documentation: Maintain accurate delivery schedules, route information, driver performance records, and operational reports. Share performance updates and improvement opportunities with management.
• Lead by Example: Promote teamwork, accountability, safe work practices, and a positive attitude while remaining actively involved in daily delivery operations.

Conocimientos

Leadership

Coaching

Customer service

Route planning

Safety adherence

Team communication

Problem solving

Descripción del empleo

• Employee Type Non-Exempt

Description

Who we are: BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

About The Role

The Delivery Lead oversees and supports a team of delivery drivers to ensure safe, efficient deliveries and exceptional customer experiences. This hands-on role combines team leadership, delivery coordination, and furniture delivery and installation while promoting safety, accountability, and teamwork.

What you will be doing each day:

• Lead and Develop the Team: Coach, mentor, and motivate delivery drivers to meet performance expectations, provide excellent customer service, and achieve operational goals. Participate in coaching and disciplinary meetings as needed.
• Coordinate Delivery Operations: Partner with warehouse and logistics teams to ensure products are ready, properly loaded, and delivered on schedule.
• Plan and Adjust Routes: Monitor delivery schedules, traffic, and route efficiency, making adjustments as needed to minimize delays.
• Deliver Exceptional Customer Service: Communicate with customers regarding delivery details and arrival times, resolve concerns, and ensure a positive experience throughout the delivery process.
• Drive and Install Furniture: Safely operate a delivery vehicle, transport furniture to customers' homes or businesses, and unload, assemble, and install products with care and attention to detail.
• Monitor Performance: Track delivery metrics, including on-time performance, route efficiency, and customer satisfaction. Identify opportunities to improve processes and team performance.
• Maintain Safety and Quality: Inspect delivery vehicles, follow safety procedures, and ensure products are handled, transported, and installed properly.
• Manage Documentation: Maintain accurate delivery schedules, route information, driver performance records, and operational reports. Share performance updates and improvement opportunities with management.
• Lead by Example: Promote teamwork, accountability, safe work practices, and a positive attitude while remaining actively involved in daily delivery operations.

What you should know:

• Schedule: Sunday, Monday, Tuesday, and Thursday.
• This is a hands-on leadership role that involves both team oversight and active participation in daily deliveries.
• The position requires frequent lifting, carrying, and maneuvering of heavy furniture.
• Work takes place in a variety of weather conditions and customer environments.
• Safety, teamwork, reliability, and exceptional customer service are essential to success in this role.

We are looking for individuals with:

• Leadership experience or the ability to coach, motivate, and develop a team.
• Strong communication and interpersonal skills, with a focus on teamwork and customer satisfaction.
• Excellent organizational and problem-solving skills, with the ability to manage schedules and adjust to changing priorities.
• A commitment to safety, accountability, and maintaining high-quality delivery standards.
• The ability to safely drive a delivery vehicle and follow applicable driving and safety requirements.
• The ability to lift, carry, and maneuver furniture weighing 100 pounds or more, with team assistance when appropriate.
• The ability to assemble and install furniture in customers' homes or businesses with attention to detail.
• The ability to work in varying weather conditions and safely navigate different delivery environments.
• A hands-on approach and willingness to work alongside the delivery team while providing leadership and direction.

What we offer:

• Personal and Professional Development opportunities
  
• Employee Stock Ownership Plan (ESOP)
  
• Paid-Time Off
  
• Birthday off with pay
  
• Educational Reimbursement
  
• 401K retirement plan with company match
  
• Health, Life, Dental, and Vision Insurance
  
• Long, short term disability insurance
  
• Health and Wellness Program
  
• Fun company activities - involvement in the community!

BostonFAM is an Equal Opportunity Employer