Delivery Assistant

Boston FAM; Janesville (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Signing bonus

ESOP

Paid Time Off

Health, Life, Dental, Vision insurance

Job summary

BostonFAM is seeking a Furniture Delivery Assistant to join our delivery team. You will work with delivery drivers to load, unload, assemble and place furniture at customer locations, ensuring items arrive safely and in excellent condition.

You’ll interact with customers on-site and follow company safety procedures throughout the delivery process. Starting pay is $19 per hour with a potential increase to $20 per hour; this full-time role offers an Employee-Owned structure (ESOP), a 4-day work

Qualifications

• Ability to provide superior customer service to all customers.
• Ability to work as a team and maintain professional attitude.
• Ability to follow safety rules and state regulations while operating vehicles.
• Ability to lift and move heavy objects weighing 100-150 pounds.

Responsibilities

• Deliver furniture and merchandise in a timely, professional manner with no damage.
• Provide courteous, knowledgeable service to customers and ensure satisfaction.
• Strive to exceed customer expectations and enhance the delivery experience.
• Follow safety regulations and vehicle operation guidelines.

Skills

Customer service

Teamwork

Safety awareness

Heavy lifting

Job description

• Base Pay $19.00 - $20.00 / Hour
• Employee Type Non-Exempt

Be the Final Step in Turning a House into a Home.

$1000 Signing Bonus!

Who we are:

BostonFAM is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.

Starting pay at $19 per hour!

About The Role:

The Furniture Delivery Assistant works alongside delivery drivers to ensure furniture is delivered safely, efficiently, and in excellent condition to customers. Responsibilities include loading and unloading furniture from delivery vehicles, assembling and placing items according to customer instructions, and ensuring all products are handled with care to prevent damage.

What you will be doing each day:

• Deliver furniture and merchandise in a timely, professional manner while ensuring no damage to products or customers’ property.
• Provide knowledgeable, courteous, and professional customer service, meeting quality standards and ensuring high levels of customer satisfaction.
• Consistently seek opportunities to exceed customer expectations and enhance their delivery experience.
• Follow all relevant safety regulations and state laws governing vehicle operation, ensuring passengers also comply with safety requirements.
• Adhere to company safety procedures and protocols for vehicle operation and product handling.

What You Should Know

• This is a physically demanding role that requires regularly lifting, carrying, and moving furniture and home goods weighing up to 100-150 pounds.
• You will work a 4-day work week, providing an extra day off while maintaining a full-time schedule.
• Helpers typically average 35-50 hours per week, depending on delivery volume, routes, and seasonal business needs.
• You will spend most of your workday on the road delivering merchandise and interacting directly with customers, making strong customer service skills essential.
• Safety is a top priority. Helpers are expected to follow all company safety procedures, vehicle operation guidelines, and applicable state regulations.

We are looking for individuals with:

• Ability to work as a team, establish priorities, and be professional
• Ability to maintain a positive professional attitude with peers and management
• Ability to provide superior customer service to all customers
• Ability to lift and move heavy objects weighing 100-150 pounds

What we offer:

• Personal and Professional Development opportunities
• Employee Stock Ownership Plan (ESOP)
• Paid-Time Off
• Birthday off with pay
• Educational Reimbursement
• 401K retirement plan with company match
• Health, Life, Dental, and Vision Insurance
• Long, short term disability insurance
• Health and Wellness Program
• Fun company activities - involvement in the community!

BostonFAM is an Equal Opportunity Employer