Funeral Services Concierge – Client Families

Park Lawn; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health and Welfare Plans

401k and Roth Retirement Plan with 회사매

Paid vacation and personal days

Employee discounts

Job summary

Park Lawn Kansas City Care Center is seeking a client relations professional to assist families during their time of need, ensuring compassionate, respectful service at the front desk and throughout funeral services.

The role requires strong communication, empathy, and the ability to coordinate with staff and pallbearers, while maintaining orderly visitation spaces and courteous interactions with families.

Qualifications

• Four-year degree or equivalent combination of education and experience preferred.
• Minimum of 1-year experience in client relations or related field.
• Valid state driver's license in good standing.

Responsibilities

• Greet client families and other visitors, ensuring they receive information or assistance.
• Assist in moving casketed deceased and related items in the visitation area, chapel, church, or service location.
• Maintain clean and prepared public spaces (lobby, chapels, restrooms, reception areas) before and after services.
• Assist client families in and out of limousines, with emphasis on accessibility for handicapped and elderly.
• Support funeral services and visitation, including greeting visitors, coordinating pallbearers, and parking.
• Perform other duties as assigned.
• Demonstrate teamwork, attention to detail, thoroughness, and customer service orientation.
• Manage time effectively to support service flow.

Skills

Customer service

Communication skills

Empathy

Multitasking

Education

Four-year degree or equivalent

Job description

Park Lawn Kansas City Care Center is seeking a client relations professional to assist families during their time of need, ensuring compassionate, respectful service at the front desk and throughout funeral services.

The role requires strong communication, empathy, and the ability to coordinate with staff and pallbearers, while maintaining orderly visitation spaces and courteous interactions with families.