Funeral Services Concierge

Carriage Services; Kissimmee (FL); In loco; USD 17.000 - 25.000; Part-time

Descrizione del lavoro

Carriage Services in the United States is seeking a Funeral Assistant (PT) to support funeral and memorial services with compassion and professionalism.

You will greet families, guide guests to chapels, and help with guest books, memorial materials, refreshments, and service setup. The role requires empathetic communication and a willingness to engage with the community to grow market share.

Competenze

• High School Diploma or equivalent.
• Demonstrated willingness to participate in growing market share through personal community involvement.
• Ability to communicate effectively with internal and external customers.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations; and
• Ability to actively respond to the requests of the client families and their guests.

Mansioni

• Actively serves as an ambassador of the business in the community to build trust and loyalty.
• Greets and directs client families and their guests at the funeral home.
• Escorts client families and their guests to the correct chapel or parlor in which services are being held.
• Directs visitors to guest book and distributes memorialization materials as needed.
• Answers questions and assists with serving the needs of the client families, their guests, and other visitors during the visitation and memorialization event.
• Represents the business in a professional and caring manner, maintaining a professional personal appearance and employing honesty, integrity, and ethical methods of performing duties.
• Receives and places flowers in chapels or parlors.
• Ensures refreshments are available to client families and their guests.
• Ensures that public spaces such as parlors, chapels, and reception/rest areas are prepared prior to scheduled services; and
• Performs other duties, as assigned.

Conoscenze

High School Diploma or equivalent

Community involvement

Effective communication

Empathy in sensitive situations

Client service orientation

Descrizione del lavoro

Carriage Services in the United States is seeking a Funeral Assistant (PT) to support funeral and memorial services with compassion and professionalism.

You will greet families, guide guests to chapels, and help with guest books, memorial materials, refreshments, and service setup. The role requires empathetic communication and a willingness to engage with the community to grow market share.