Funeral Service Assistant (part-time)

Service Corporation International; Kentucky; On-site; USD 29,000 - 38,000; Full time

Job summary

Service Corporation International is seeking a Funeral Services Assistant in Kentucky to provide clerical and administrative support for funeral operations. You will greet families, answer questions, coordinate services, and assist on memorials and ceremonies as requested by management.

Responsibilities include preparing services, assisting with remains preparation, driving duties, and maintaining professional, compassionate communication with client families.

Qualifications

• High school diploma or equivalent.
• Previous customer service and/or sales experience preferred.
• Proficient with MS Office and databases; willingness to learn.

Responsibilities

• Prepare for services, set up floral arrangements, caskets, urns, and keepsakes.
• Prepare documents related to services, cremations and maintenance.
• Assist with preparation of remains and transportation as needed.
• Answer phones and operate office equipment and systems.
• Greet families and assist with visitations, memorials and funeral services.
• Drive funeral home vehicles for services and family transport.
• Ensure refreshments are available where allowed by law.
• Assist with service setup and coordination as requested by management.

Skills

Customer service

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office Suite

Databases

Job description

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc.,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Education

• High school diploma or equivalent

Experience

• Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

• High level of compassion and integrity
• Clear and concise verbal and written communication skills

Service Corporation International is North America’s leading provider of death care services, operating numerous funeral homes and cemeteries under the Dignity Memorial® brand.

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