Funeral Service Assistant

sci; Town of Florida (NY); On-site; USD 29,000 - 42,000; Full time

Job summary

sci in Coral Springs, FL is seeking a Funeral Services Assistant to provide clerical and front-line support for funeral operations, greet families, coordinate services, and assist with arrangements and transport.

The role requires compassionate, confidential communication, basic MS Office skills, and the ability to lift and move items as needed. A high school diploma or equivalent is preferred; prior customer service experience is a plus.

Qualifications

• High school diploma or equivalent required or preferred.
• Prior customer service and/or sales experience is a plus.
• Proficiency with MS Office and databases; willingness to learn new systems.

Responsibilities

• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos and keepsakes; ensures proper care and storage.
• Prepares documents related to services, cremations, and maintenance as directed by management.
• Assists with preparation of remains (dressing, lifting) and operation of crematory as permitted by law and regulations.
• Performs office duties including answering phones, operating fax, computer, and multi-line phone system; handles payments where applicable.
• Run errands for supplies, deliveries, and related items.
• Serves as usher, assists with parking and transportation needs for families.

Skills

Compassion & integrity

Verbal & written communication

Team player

Education

High school diploma or equivalent

Tools

MS Office

Databases

Job description

Our associates celebrate lives. We celebrate our associates.

Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.
• Run errands such as for floral delivery, picking up of supplies, documents, etc
• Serves as an usher and may park cars or perform any transportation requirements.
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.
• Prepares documents related to services, cremations, maintenance etc,
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

Education

High school diploma or equivalent

Experience

Previous customer service and/or sales experience preferred

Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver's license with an acceptable driving record required

Knowledge, Skills and Abilities:

High level of compassion and integrity

Clear and concise verbal and written communication skills

Professional behaviors and team player

Postal Code: 33071-6026

Category (Portal Searching): Operations

Job Location: US-FL - Coral Springs