Funeral Service Assistant (part-time)

3M HEALTHCARE; Union (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

3M HEALTHCARE is seeking a Funeral Services Assistant to support funeral operations in New Jersey. You will greet families, assist with ceremonies, manage floral and keepsake items, and coordinate service logistics with compassion and care.

You will handle office duties, prepare service documents, and cooperate with management to ensure dignified, compliant ceremonies and smooth operations for client families.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Proficient with MS Office suite and databases; willingness to learn required.

Responsibilities

• Assist with funeral services by setting up floral arrangements, caskets, urns, photos, and keepsakes.
• Prepare documents related to services and cremations as directed by management.
• Assist with respect­ful preparation of remains and operation of crematory, as permitted by law and company policy.
• Perform office duties: answer phones, operate fax, computer, multiline phone system, and other equipment.
• Run errands for flowers, supplies, documents, and related items.
• Serve as usher; may assist with parking and transportation for services.
• Drive funeral home vehicles for services and family pickups.
• Ensure refreshments are available where allowed by law.
• Assist with visitations, memorials, and funeral services including setup and delivery of items.

Skills

Communication

Customer service

Professional demeanor

Team player

Education

High school diploma or equivalent

Tools

MS Office suite

Databases

Job description

Job Overview

Our associates celebrate lives. We celebrate our associates. Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected. The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

Job Responsibilities

• Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families; ensures proper care and storage of any of these items
• Prepares documents related to services, cremations, maintenance, as directed by management
• Assists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulations
• Performs office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system
• Runs errands such as for floral delivery, picking up of supplies, documents, etc.
• Serves as an usher and may park cars or perform any transportation requirements
• Drives Funeral Home vehicles for services and picking up families
• Ensures refreshments are available (where allowed by law)
• Assists with visitations, memorial and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers
• Prepares documents related to services, cremations, maintenance etc.
• Greets and receives client families and / or other persons entering the office for information and assistance
• Accommodates the needs of the family during a service and/or visitation
• May wash and clean funeral home vehicles and other client vehicles as required from time to time

Minimum Requirements

• Education: High school diploma or equivalent
• Experience: Previous customer service and/or sales experience preferred
• Proficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification / Licenses

• Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities

• High level of compassion and integrity
• Clear and concise verbal and written communication skills
• Professional behaviors and team player