Funeral Home and Cemetery General Manager

Sci Corp; Amarillo (TX); On-site; USD 90,000 - 115,000; Full time

Job summary

Sci Corp in Amarillo, TX is seeking an experienced operations/finance leader to guide location leadership in achieving financial and operational goals. The role emphasizes collaboration with Market Leadership, budgeting, and strategic initiatives to grow brand presence and customer satisfaction.

The position requires extensive experience, relevant education, and a strong ability to develop teams, manage budgets, and ensure regulatory compliance across locations.

Qualifications

• High School Diploma or equivalent required.
• Technical schooling diploma Funeral Services/Mortuary Science preferred.
• Bachelor's degree in Mortuary Science where required by state law.
• Pursuing an Associate Degree in Finance, Marketing, Business or related discipline strongly preferred.
• Applicable state Funeral Director licensure required.

Responsibilities

• Work with Market Leadership to understand business goals and provide guidance to location leadership.
• Approve expenditures and invoices; monitor and achieve financial goals within the area of responsibility.
• Transfer financial knowledge to location leadership to inform sustainable decisions.
• Provide marketing, community, and customer guidance to location leadership.
• Collaborate with market leadership to remove operational barriers and drive improvements.
• Develop and implement communication plans for key initiatives and change management.
• Develop a strong, empowered team and address performance with feedback.
• Ensure staff training/licensing, recruitment, and disciplinary processes in collaboration with HR.

Skills

Financial acumen

Interpersonal skills

MS Office proficiency

Education

High School diploma

Funeral Services/Mortuary Science diploma (preferred)

Bachelor's in Mortuary Science (where required by state law)

Associate degree in Finance/Marketing/Business (preferred)

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Business and Financial Management

• Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership
• Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals
• Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR)
• Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions
• Approve expenditures and invoices
• Provides marketing, advertising, community, and customer guidance to location leadership
• Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share
• Develop and implement plans to improve customer satisfaction index and on-line community reviews
• Resolves complex problems providing resolution guidance to location leadership and empowering accountability
• Assure the location's operating practices comply with applicable federal & state regulations and Company policies

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
• Develop and implement communication plans for key initiatives and change management
• Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
• Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging

People Development

• Develop a strong, trusting, empowered, and reliable team
• Understand team members career aspirations and provide assignments to develop skills and/or close gaps
• Constructively address issues and provide tangible and appropriate feedback
• Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
• Establishes pay, recommends pay increases, special pays, and career advancements
• Discipline staff as necessary
• Writes development plans to close behavior or skill gaps
• Collaborates with Human Resources throughout discipline, development, and termination processes
• Recommends and discusses terminations with Market Leadership

Minimum Requirements

Education

• High School Diploma or equivalent required
• Technical schooling diploma Funeral Services/Mortuary Science preferred
• Bachelor's degree in Mortuary Science where required by state law
• Pursuing an Associate's Degree in Finance, Marketing, Business or related discipline strongly preferred

Certification/License

• Applicable state Funeral Director licensure required

Experience

• At least eleven (11) years industry experience with progressively increased customer facing responsibilities with
• At least six (6) years experience managing people and effectively managing budgets and expense control required

Knowledge, Skills And Abilities

• Knowledge of industry competitive pricing, demographic patterns, and market competition
• Knowledgeable in Financial and Business acumen
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint

Work Hours

• Working beyond "standard" hours as the need arises
• Travel up to 75%

Postal Code: 79118

Category (Portal Searching): Operations

Job Location: US-TX - Amarillo