Funeral Home Manager

sci; Lakewood Township (NJ); On-site; USD 90,000 - 130,000; Full time

Job summary

sci is seeking a Funeral Home Manager to lead the daily operations of a single location. You will drive financial performance, oversee staff, and ensure services meet client families' expectations.

Responsibilities span financial planning, budgeting, scheduling, and regulatory compliance, plus directing funeral arrangements with empathy and professionalism. You will mentor team members and work with leadership to achieve growth and service excellence.

Qualifications

• High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board.
• Funeral Director license as required by state/province law and as prescribed by each state board.
• At least five (5) years' industry experience with increasing responsibilities.
• At least two (2) years' experience guiding staff and communicating expectations.
• Prior experience managing people preferred.
• Budgeting and expense control experience preferred.
• Ability to work evenings and weekends.
• Conversant in industry and financial acumen.
• Proficient in MS Office suite.
• Leadership skills and the desire to manage people.
• Cognitive ability including reason, plan, solve problems.

Responsibilities

• Develop annual business plans and budgets with Market Leadership.
• Monitor financial, production and revenue goals; prepare operational budgets.
• Communicate strategies, values, and goals to staff; translate goals into local plans.
• Approve expenditures and manage overtime to control costs.
• Manage day-to-day operations; ensure on-time services that exceed customer expectations.
• Collaborate with Finance to monitor financial trends and drive goals.
• Ensure compliance with regulations, procedures, and policies; oversee resource sharing and improvements.
• Lead recruitment, development, and performance management of staff.
• Plan community and local promotional activities for the location.
• Identify and implement process improvements to increase efficiency.

Skills

Financial acumen

Leadership

Regulatory compliance

MS Office proficiency

Customer service empathy

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science

Bachelor's degree in Mortuary Science or related field

Job description

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.

Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.

Approve expenditures and invoices. Manage overtime to an acceptable expense.

Operations

Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.

Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.

Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.

May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Leadership and People Development

Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.

Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.

Build effective business relationships across the organizations

MINIMUM Requirements

Education

• High school diploma or equivalent
• Technical diploma in Funeral Services or Mortuary Science preferred
• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

• Funeral Director license as required by state/province law and as prescribed by each state board

Experience

• At least five (5) years' industry experience with increasing responsibilities
• At least two (2) years' experience guiding staff and communicating expectations
• Prior experience managing people a preferred
• Budgeting and expense control experience preferred

Knowledge, Skills and Abilities

• Ability to work evenings and weekends
• Conversant in industry and financial acumen
• Proficient in MS Office suite
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues
• Leadership skills and the desire to manage people
• Cognitive Ability including reason, plan, solve problems, think abstrac