Assistant Funeral Home Manager

Sci Corp; Florida; On-site; USD 60,000 - 90,000; Full time

Job summary

Sci Corp in Bonita Springs, FL seeks an experienced Funeral Director with strong leadership and financial acumen to manage location operations and staff development. The role collaborates with the Location Manager to meet client and family expectations while ensuring regulatory compliance and performance targets.

The ideal candidate has a state Funeral Director Licensure, a Mortuary Science background, and at least five years in the field, with proficiency in MS Office and related industry

Qualifications

• High School Diploma or equivalent required.
• Applicable state Funeral Director Licensure is required; Technical schooling diploma Funeral Services/ Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law.
• Five (5) years industry experience in the applicable discipline with progressively increasing responsibilities.
• Understanding of industry pricing, demographics and market competition.
• Proficiency with MS Office and industry software.

Responsibilities

• Work with Location Manager to develop annual business plan, budget, and financial goals.
• Run reports, analyze trends, and recommend improvements to Location Management.
• Assist Location Manager with day-to-day operations ensuring on-time services for client families.
• Screen, interview, and assess candidates to hire or promote staff.
• Arrange and conduct funeral services in accordance with families’ wishes and legal requirements.

Skills

Financial acumen

Interpersonal skills

Cultural sensitivity

MS Office

Proprietary software

Education

High School Diploma

State Funeral Director Licensure

Mortuary Science degree (where required)

Tools

HMIS

CarePoint

Becan

MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Location Management, at least 70%

Financial Management

• Work with Location Manager to develop annual business plan, budget, as well as financial, production and revenue goals.
• Run reports, analyze, identify trends and make observations or improvement recommendations to Location Management.
• Understand industry finances, how daily activities affect financial outcomes. May approve expenditures and invoices including overtime.

Operations

• Assist the Location Manager with day-to-day activities ensuring on-time services that exceed client family expectation. Identify barriers, encourage ideas and recommend improvements. Assure the location’s operating practices comply with applicable federal & state regulations and company policies.
• Manage frontline supervisor’s responsibilities, expectations and accountabilities. Make decisions that support and reinforce the company’s market strategies, values and goals.
• In absence of the Location Manager, fill appropriate daily responsibilities and decision-making.
• Additional responsibilities as requested or assigned.

People Development

• Screen, interview and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.
• Develop a strong, trusting and reliable team through influence and leading by example, having indirect responsible for staff. Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps. Monitor training and licensing requirements ensuring staff is re‑trained/licensed prior to expiration.

Funeral Director, up to 30%

• Arrange and conduct funeral services in accordance with the family’s desires, expectations and spiritual beliefs.
• Discuss family’s wishes, funeral options, services, products and pricing with deceased family. Identify and communicate special veteran or recognition benefits. Execute funeral services contracts and documents in accordance with state and federal laws.
• Through community and non-profit involvement, retain heritage, increase goodwill and indirectly increase market share.
• Additional responsibilities associated with funeral documents, arrangements, services and post family care.

Education, Experience & Skills

Education, Certifications and Licensure

• High School Diploma or equivalent required.
• Applicable state Funeral Director Licensure is required; Technical schooling diploma Funeral Services/ Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law.

Experience & Skills

• At least five (5) years industry experience in the applicable discipline with progressively increasing responsibilities with an understanding of industry competitive pricing, demographic patterns and market competition.
• Desire to learn, understand and apply Financial and Business acumen.
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers.
• Proficient in MS Office suite including mail, word, excel and power point as well as proprietary industry software (HMIS, CarePoint, Becan).

Working Conditions

• Environment: Work may be performed both indoors and outdoors regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment.
• Attire: Business attire is required. Personal safety equipment or appropriate attire may be required for cemetery or crematory environment.
• Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier and computer. Ability to lift up to 50lbs to assist with moving bodies.
• Extenuating Schedule: Typically required to work several evenings or weekends each month.
• Travel: minimal local.

Postal Code: 34134

Category (Portal Searching): Operations

Job Location: US-FL - Bonita Springs