Funeral Home Administrative Assistant

foundationpartners; South Hadley (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

foundationpartners seeks an Administrative Assistant to provide clerical support to managers, team members, and client families. Responsibilities include answering phones, scheduling, creating correspondence, proofing documents, and data entry.

The role requires a high school diploma, at least three years in a small business office, and strong Microsoft Office skills. Knowledge of the funeral industry is a plus, with an emphasis on accuracy and professional communication.

Qualifications

• High school diploma or equivalent required.
• At least 3 years in a small business office environment; funeral industry a plus.
• Proficient with Microsoft Office Suite and able to learn new software.

Responsibilities

• Answer phones and field questions with proper etiquette.
• Schedule appointments and manage correspondence.
• Data entry and document proofing.

Skills

Communication skills

Attention to detail

Team collaboration

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes