Funeral Home Administrative Assistant

foundationpartners; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

foundationpartners is seeking an Administrative Assistant to support managers, team members, and client families with clerical tasks, scheduling, correspondence, and data entry. You will answer calls, greet families, and maintain office operations using Microsoft Office and company software, ensuring accuracy and timely processing.

This role emphasizes attention to detail, collaboration, and keeping records up to date in a small business setting, with potential growth into broader administrative

Qualifications

• High school diploma or equivalent required.
• At least three years in a small business office; funeral industry experience a plus.
• Proficiency with Microsoft Office Suite and related software.
• Strong attention to detail and accuracy, with excellent follow-up skills.
• Ability to manage multiple office tasks and maintain processes.

Responsibilities

• Answer phones, schedule appointments, and interact politely with families.
• Create and proof correspondence; perform data entry and recordkeeping.
• Monitor accounts, receivables, and inventory of office supplies.
• Ensure funeral service documents (permits, death certificates) are filed promptly.
• Collaborate with supervisors in weekly updates and monthly financial tasks.

Skills

Phone etiquette

Communication

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes