Cemetery Administrative Assistant

foundationpartners; Hillsboro (OR); On-site; USD 43,000 - 52,000; Full time

Job summary

foundationpartners in Hillsboro, OR is looking for an Administrative Assistant to provide essential clerical support to managers, team members, and client families, including answering phones, scheduling, drafting and proofreading correspondence, and data entry.

The role emphasizes compassion, accuracy, and teamwork, with duties ranging from accounts receivable tasks to ensuring timely completion of funeral service documentation and inventory management.

Qualifications

• High school diploma or equivalent.
• At least three years in a small business office.
• Funeral industry experience is a plus.
• Proficient with Microsoft Office.
• Able to learn multiple software and systems.
• High attention to detail with good follow-up skills.
• Ability to establish and maintain effective processes.

Responsibilities

• Answer phones and greet families with courtesy.
• Schedule appointments and coordinate calendars.
• Create and proof correspondence; perform data entry.
• Monitor accounts, deposits, and receivables; handle inventory.
• Close accounts when appropriate; manage office supplies.
• Ensure funeral service delivery documentation is accurate and timely.
• Maintain neat office space and equipment.
• Participate in weekly updates with supervisors.
• Complete monthly and quarterly administrative processes.

Skills

Phone etiquette

Strong communication

Team player

Data entry

Education

High school diploma

Tools

Microsoft Office Suite

Office software

Web portals

Live webinars

Website updates

Job description

As an Administrative Assistant, you will provide administrative and clerical support to managers, team members, and client families, including answering phone calls, scheduling, creating and proofing correspondence, and data entry.

What You Will Do:

• Compassion & Empathy:Answer phones and field questions with appropriate phone etiquette, greet and interact with families, and handle inquiries and direct them accordingly.
• Technology Competent:Familiar with Microsoft Office Suite, company software programs, email, social media, text, online portals, live webinars, and updating the funeral home website as needed.
• Clear Communicator:Strong communication and grammatical skills, with the ability to proof work.
• Meticulous Attention:Monitor accounts and financials related to receipt books, deposit policies, and receivables. Close accounts when appropriate and complete product inventory.
• Follow-through:Ensure all funeral service delivery items, such as cremation permitting, death certificate filing, and other documentation, are carried out professionally and promptly.
• Preparation Excellence:Maintain neat and presentable office area and office equipment as necessary, take responsibility for inventory, and reorder office supplies as needed.
• Active Team Member:Participate in weekly updates with supervisors to share and exchange resources and ideas to meet goals; complete monthly and quarterly financial and administrative processes.

What We Require:

• High school diploma or the equivalent
• Minimum three years of work experience in a small business office environment -- funeral industry experience a plus
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Able to use and learn multiple computer software, systems, and other office equipment
• High attention to detail and accuracy, with excellent follow-up skills
• Able to establish and maintain effective internal and external work processes