Funeral Director/Embalmer

foundationpartners; Milwaukee (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

foundationpartners in Milwaukee, WI, seeks a Funeral Director/Embalmer to manage all phases of funeral arrangements from service setup to final disposition.

This role leads the on-site team, ensures every family is presented with options, coordinates permits and paperwork, and participates in community engagement.

Candidates must be licensed in funeral directing and embalming, possess strong communication skills, and maintain compassionate service.

Qualifications

• Current state licensure for funeral directing and embalming.
• Self-motivated and energetic.
• Strong oral and written communication skills.
• Caring, empathetic, and committed to best-in-class service.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time.
• Oversees all Team Members participating in services, ensuring that each member understands their role and represents the location professionally.
• Maintains open and effective communication and accurate, timely client files to improve efficiency.
• Acts to improve market share through participation in community events and relationships as assigned by supervisor.
• Transports decedents, embalms, dresses, cosmetics, caskets, and prepares deceased as needed per licensing requirements.
• Meets with client families to listen, educate, and arrange personalized funeral services and ensure a high-quality experience.
• Completes tasks and details from the arrangement conference and handles paperwork, permits, and certificates timely and lawfully.
• Conducts and attends funeral services regularly and leads post-service follow-ups as needed.

Skills

Oral communication

Written communication

Empathy

Self-motivation

Team coordination

Education

Funeral directing & embalming licensure

Tools

Microsoft Office

Job description

The Funeral Director/Embalmer manages all phases of the funeral arrangement, from setting up funeral services to final disposition.

Overview & Responsibilities:

• Ensures every client family is presented with all service and merchandise options -- Every Family, Every Option, Every Time
• Contributes to the overall efficiency of the location by maintaining open and effective communication and maintaining accurate and timely client files
• Acts to improve market share through participation in community events, groups, organizations, and other community relationships as assigned by your supervisor
• Carries out other projects/duties as assigned (i.e., car washing, building/equipment repair, pre-need arrangement planning)
• Oversees all Team Members participating in services, ensuring that each member of the team understands their role and is professionally representing the location
• Communicates to appropriate Team Members areas of successful performance and performance needing improvement to meet business expectations
• Works on-call/first call, in rotation as assigned (i.e., phone, face to face, at the hospital, hospice, residence)
• Transfers decedents, embalms, dresses, cosmetizes, caskets, and prepares deceased on as-needed basis (per appropriate licensing) to the instructions obtained from the family
• Meets with client families to listen, educate, and arrange personalized funeral services and ensures their experience with the business is of the highest quality
• Completes tasks and details resulting from the arrangement conference
• Ensures proper paperwork, including permits and certificates, are completed timely and following relevant laws and regulations
• Conducts and attends funeral services regularly
• Leads all post-service follow-ups as needed

Requirements & Qualifications:

• Current state licensure for funeral directing & embalming
• Self-motivated and energetic
• Strong oral and written communication skills
• Caring, empathetic, and committed to providing best-in-class service to customers
• Sensitivity and knowledge of different philosophical systems and religions
• Knowledge of basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid state-issued driver's license with a clear driving record

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