Funeral Director (California, Remote)

Funeral Director (California, Remote); United States; À distance; USD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Remote work from home

Holiday coverage rotation

Coaching and playbook updates

Résumé du poste

You will work on a Monday–Friday schedule with Pacific hours, handling 60–100+ family calls daily in a fast-paced, supportive environment. Coaching, templates, and strong communication are essential.

Qualifications

• Active funeral director license required.
• Mortuary science degree or certificate.
• Experience guiding families through arrangements (pre-need/at-need).
• Comfort discussing death and grief with families.
• Able to follow scripts, templates, and receive coaching.
• Strong written communication and fast software adoption.

Responsabilités

• Respond to families quickly and lead consultations with care.
• Explain soil transformation process, timelines, costs, and comparisons to burial/cremation.
• Complete contracts, payment setup, and state disclosures; aid pre-need planning.
• Maintain HubSpot CRM with accurate notes and next steps.
• Comply with policy, licensing requirements, and state regulations; pursue new licenses as needed.
• Accept coaching and share learnings to update playbooks.
• Navigate HubSpot, VOIP, Slack, Google Workspace, and AI tools daily.

Connaissances

Sales mindset

Family consultation experience

Communication & empathy

Video calls proficiency

Self-motivation

Remote work setup

Formation

Funeral director license

Mortuary science degree

Outils

HubSpot

VOIP

Slack

Google Workspace

AI assistants

Description du poste

About Us

We're the creators of soil transformation, an environmentally-friendly alternative to burial and cremation. Over a 30-45 day process, we gently transform a body into nutrient-rich soil. Families receive a portion of this soil - to scatter or plant - and the remaining soil is sent to conservation land that we acquire, to restore and protect it for future generations. Our experience is environmentally friendly, digital-first and underpinned by best-in-class family care.

About the Role

Our Funeral Director (California, Remote) role is a licensed seat on the sales team, built to balance our East Coast Funeral Director focused on immediate need families. Your job is to respond quickly, listen well, explain soil transformation clearly, and gently help the family decide whether Earth is right for them.

This is a quota-carrying role with clear monthly targets, and you will know exactly where you stand every day. You can expect to manage 60–100+ family calls a day across a high-volume queue, balancing rapid response with consistent, thoughtful follow-up. It is a fast-paced, fulfilling role centered on responsive, compassionate care.

People who thrive here are motivated, goal-oriented professionals who stay warm and present in emotionally delicate conversations. They are eager to receive and apply coaching, keep a steady demeanor when navigating loss, and would recommend Earth to their own families.

What you'll do

• Respond to families who reach out. Pick up new inquiries quickly and lead consultations with exceptional care, adjusting your approach to the emotional reality of each family.
• Educate families on soil transformation. Explain how the process works, the timeline, what soil they receive and what goes to conservation land, what it costs, and how it compares to burial and cremation, using online literature, virtual tours, video meetings, and phone consultations.
• Enroll families accurately. Complete contracts, payment plan or funding setup, and state-specific disclosure documents, and help families plan ahead to secure pre-need arrangements through funeral insurance once licensed.
• Keep the CRM clean. Every call note in HubSpot, every meeting dispositioned, every field accurate, every next step scheduled, with thoughtful follow-up emails that nurture the relationship.
• Stay compliant as we grow. Follow required phrasing on calls and in writing, stay current on company policy, insurance licensing, and federal and state regulations, and earn additional state licenses as Earth opens new markets.
• Get coached, and coach back. Your calls are reviewed. You will sit in regular feedback sessions. When you find something that works better, you bring it to the team with the numbers behind it, and we update the playbook for everyone.
• Work fluidly across our tools. HubSpot, VOIP softphone, Slack, Google Workspace, and AI assistants, maintaining high data accuracy and troubleshooting basic technical issues on your own.

This role does not do removals, embalming, preparation, viewings, or service direction. You will not be practicing under your license, and this role does not put you on a path back into facility-based directing. This role is built for the director who is energized by guiding families through the decision and is ready to leave the hands-on work behind.

This role works a consistent Monday through Friday, 12:00 pm to 8:00 pm Pacific schedule. The later start exists on purpose: it covers the afternoon and evening hours when West Coast families most often reach out, and it closes the gap after your East Coast based counterpart signs off for the day.

Families reach out seven days a week, and we answer. Expect to join a holiday coverage rotation shared across the team, plus occasional weekend coverage as the West Coast team grows. The rotation is published in advance.

Must have

An active funeral director license and a mortuary school certificate.
A sales mindset.
Experience guiding families through arrangement conversations, pre-need, at-need, or both, with real comfort talking about death and grief.
Confidence and a reassuring demeanor that puts families at ease and builds trust, including on video calls with several family members at once, with a professional audio and video setup.
Comfort working from talk tracks, templates, and a defined process, and being coached on your calls.
Strong reading comprehension and clear written communication. Most of our process lives in written documentation and asynchronous messages.
You learn software quickly on your own. You will use HubSpot, VOIP calling tools, Slack, Google Workspace, and AI assistants daily. As a technology startup, we rely heavily on software to deliver exceptional service.
Outstanding self-motivation to succeed in an independent, self-directed remote environment.
A remote setup that works: reliable high-speed internet and a quiet, private space for confidential family conversations.
Availability for the 12:00 pm – 8:00 pm PT schedule and the holiday and weekend rotation.
Trustworthiness without supervision. You will be handling sensitive information about families at a vulnerable moment, from your own home, largely unobserved.
Based in California.

Nice to have

Quota-carrying or high-volume call experience.
Licenses in more than one West Coast state, or willingness to add them as we expand.
A real interest in conservation and sustainability.