Funeral Director - Advance Planning

sci; Williamsburg (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Health Savings Account

Sick Leave

Disability Long-Term

Disability Life Insurance

401(k) Retirement Savings Plan

Employee Assistance Program

Job summary

SCI in Williamsburg, VA seeks an Advance Planning Funeral Director to engage communities, generate referrals, and provide compassionate service to families seeking pre-need arrangements. This role focuses on building relationships, presenting solutions, and driving revenue for the location.

Qualifications include a high school diploma (or equivalent) and 1–2 years of college or experience; licenses and certifications may be required by state.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.

Responsibilities

• Lead generation with daily prospecting and referrals.
• Build relationships with families, respond to inquiries, and tailor solutions.
• Represent the location and coordinate with funeral staff to ensure seamless service.
• Prepare for appointments and maintain professionalism and attention to detail.
• Follow up on client concerns and seek referrals to expand the client base.

Skills

Customer service

Empathy & respect

Communication

Drive & persistence

Presentation skills

Education

High school diploma

1-2 years college or equivalent

Tools

Computers & software

Job description

Our associates celebrate lives. We celebrate our associates.

The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Medical Dental Vision

• Flexible Spending Accounts (health care and dependent care)
• *Health Savings Account with Company Contribution
• Sick Leave Short-Term
• Disability Long-Term
• Disability Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

#SCI

Postal Code: 23188

Category (Portal Searching): Sales

Job Location: US-VA - Williamsburg