Funeral Director - Advance Planning

sci; Hewlett (NY); On-site; USD 65,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

401(k) Retirement Savings Plan with 회사

Employee Assistance Program

Job summary

SCI in Hewlett, NY is seeking a results-driven sales associate focused on lead generation and family outreach. You will prospect daily, obtain referrals, and present valuable solutions to families.

The ideal candidate has a high school diploma or equivalent, 1–2 years of customer service or sales experience, and the required licenses. The role offers commissions and a comprehensive benefits package. Join a team that supports seamless service from initial contact through aftercare.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service or sales experience preferred.
• Licensed Funeral Directors where required by state.
• Valid driver's license with clean record.
• Willingness to work evenings & weekends.
• Must pass internal presentation certification within 30 days.

Responsibilities

• Lead generation and prospecting daily.
• Obtain referrals from families served.
• Explain and present to families served and referred families.
• Respond to client inquiries timely and professionally.
• Prepare for appointments with professionalism and attention to detail.
• Collaborate with funeral directors and staff to ensure seamless service.
• Build relationships with families and protect their interests.
• Educate families on pre-planning benefits and value.

Skills

Empathy and respect

Customer service skills

Communication

Ability to drive

Flexible hours

Education

High school diploma or equivalent

1-2 years of college or equivalent education and experience

State Funeral Directors License

Funeral Directors License

Driver's license with acceptable driving record

Insurance license if required by state

Tools

Computers/software

Job description

Job Responsibilities

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education: High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience
• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred
• Licenses: Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Salary and Commission

• Target Total Cash 78,000 Base pay hourly rate 16.00.
• This role is eligible for Commissions based on exceeding defined quotas. Commission plan includes biweekly, monthly, and rolling three month commissions.

Benefits

• Medical Dental Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave Short-Term
• Disability Long-Term
• Disability Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program
• #SCI

Postal Code: 11557

Category (Portal Searching)

Sales

Job Location

US-NY - Hewlett