Sales Professional - Inside Sales

sci; Bluefield (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

SCI is seeking a driven individual in the US-VA Bluefield area to support lead generation and relationship-building with families. The role emphasizes timely outreach, referrals, and high-quality service delivery.

You will collaborate with funeral staff and management, coordinate appointments, and maintain professional standards while meeting evening/weekend scheduling needs.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of college or equivalent education/experience preferred.
• Current driver’s license with driving record required.
• Insurance license if required by state may be needed.

Responsibilities

• Lead generation: prospect 1–2 hours daily and obtain referrals.
• Build relationships with families through responsive, respectful communication.
• Coordinate with funeral staff to ensure seamless service delivery.
• Prepare for appointments and handle all procedures with professionalism.

Skills

Customer service

Software literacy

Driving

Empathy

Communication

Education

High school diploma or equivalent

1–2 years college/education & experience

Tools

Computers

Microsoft Office

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Rel a tion s hi ps with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and team s with funeral directors, location managers, and other members of funeral home and cemetery staff, to provide seam l ess, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Target Compensation Range: $50,000 to $100,000 annually.

#SCI

Postal Code: 24605

Category (Portal Searching): Sales

Job Location: US-VA - Bluefield