Funeral Director - Advance Planning

Service Corporation International; Williamsburg (VA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Flexible spending accounts

Health Savings Account

Job summary

Nelsen Funeral Home & Crematory is seeking an Advance Planning Funeral Director to serve client families with pre-need arrangements and community outreach. You will drive lead generation, build trust with families, and work as part of a dedicated team to provide compassionate, professional service.

This role emphasizes in-person engagement and strong customer relations in the Williamsburg area. The position requires a high school diploma (or equivalent) with 1–2 years of college experience

Qualifications

• High school diploma or equivalent required.
• 1-2 years of college or equivalent preferred.
• Experience in customer service or sales is a plus.

Responsibilities

• Prospect and generate leads, dedicating 1-2 hours daily.
• Build and maintain relationships with families and referrals.
• Collaborate with funeral directors and staff to ensure seamless service.

Skills

Customer service

Sales

Communication

Empathy

Education

High school diploma or equivalent

1-2 years of college or equivalent

Tools

CRM software

Microsoft Office

Job description

Our associates celebrate lives. We celebrate our associates.

The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• State Funeral Directors License
• Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

$50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

• Medical Dental Vision
• Flexible Spending Accounts (health care and dependent care)
• *Health Savings Account with Company Contribution
• Sick Leave Short-Term
• Disability Long-Term
• Disability Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• *Employee Assistance Program
• #SCI

Postal Code: 23188

Category (Portal Searching): Sales

Job Location: US-VA - Williamsburg

Job Profile ID: S00164

Time Type: Full time

Location Name: Nelsen Funeral Home & Crematory