Funeral Director - Advance Planning

Service Corporation International; Sudbury (MA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Accounts

Retirement plan with company match

Job summary

Service Corporation International in Sudbury, MA seeks an Advance Planning Funeral Director to serve families with pre-need arrangements and community engagement. You will drive lead generation, build referrals, and present planning options across multiple communities with a focus on personalized service.

The role requires 1–2 years of customer service or sales experience, a high school diploma or equivalent, and the ability to obtain any required licenses.

Qualifications

• Must be able to complete internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends several times per month.
• Must be able to travel drive frequently and maintain a valid license.

Responsibilities

• Lead generation and prospecting for new client families daily.
• Obtain referrals from families served by the location.
• Build community relationships and network with local stakeholders.
• Explain and present pre-need planning options to families.
• Respond to inquiries promptly with empathy and professionalism.
• Maintain activity logs and track productivity for sales goals.
• Prepare for appointments and follow through on requests.

Skills

Customer service

Sales

Communication

Empathy

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

Computers and software

Microsoft Office

Job description

Our associates celebrate lives. We celebrate our associates. The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.

Job Description

JOB RESPONSIBILITIES

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

• Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience
• Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred
• Licenses Current state/province issued driver’s license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board State Funeral Directors License Funeral Directors License

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Benefits

• Medical Dental Vision Flexible Spending Accounts (health care and dependent care)
• *Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match *Employee Assistance Program

Targeted Earnings

#SCI $50,000 - $100,000 annualized targeted first year earnings The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually, consisting of a strong commission-based incentive structure and base pay. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: The position includes an hourly rate of $15.00 as part of the total compensation structure.)

Postal Code: 01776

Category (Portal Searching): Sales

Job Location: US-MA - Sudbury

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI" refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.