Sales Professional - Outside Sales

Service Corporation International; Bloomington (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Life insurance

Employee Assistance Program

Job summary

Service Corporation International is recruiting for a Family Service PAF Specialist in Bloomington, IL. You will serve families by providing exemplary, personalized service and offering pre-need arrangements.

You will lead prospecting, build community connections, and present plans to families. The role emphasizes empathy, timely communication, and collaboration with funeral directors to protect families.

Qualifications

• Must have a high school diploma or equivalent and 1-2 years of college or education/experience.
• Experience in customer service or sales is preferred.
• Licensing requirements may vary by state and position.

Responsibilities

• Lead generation and prospecting tasks to build a client pipeline.
• Obtain referrals from families served by the location.
• Network with community and civic groups to generate leads.
• Presentations to families served and referred families.
• Maintain activity tracking to ensure productivity.
• Build trust-based relationships with families and earn referrals.
• Collaborate with funeral directors and location staff to deliver service.

Skills

Lead generation

Prospecting

Referral acquisition

Networking

Presentations

Relationship building

Customer service

Empathy

Communication

Attention to detail

Education

High school diploma

1-2 years college

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by selling pre-need arrangements. The Family Service PAF Specialist serves families by providing exemplary personalized service and plays an essential role.

JOB RESPONSIBILITIES

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family’s unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board
• A current Funeral Practitioners license for the State of Maine or New Hampshire

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Work CONDITIONS

• Work Environment
  • Work indoors during all seasons and weather conditions
  • Local and/or multiple location traveling required
  • Comply with Corporate dress code policy
• Work Postures
  • Sitting continuously for many hours per day, up to 6 hours per day
  • May climb stairs to access buildings
• Physical Demands
  • Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Work Hours
  • Working beyond “standard” hours as the need arises

Compensation

Compensation: $50,000 to $100,000 (targeted compensation with higher earnings potential based on exceptional performance)

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

#SCI Postal Code: 61704-2524

Category (Portal Searching): Sales Job Location: US-IL - Bloomington

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.