Sales Professional - Inside Sales

Service Corporation International; Bluefield (VA); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International is seeking a Family Service Counselor for our US-VA Bluefield location. You will serve families by presenting pre-need and at-need cemetery arrangements, providing empathetic, personalized service and helping generate revenue for the location.

You will prospect, build relationships with families, explain options, and coordinate with funeral directors and staff to ensure high-quality service and satisfaction. Evening/weekend availability may be required.

Qualifications

• High school diploma or equivalent, 1-2 years of college or equivalent experience.
• 1-2 years of customer service or sales experience preferred.
• Insurance license if required by state/province law and as prescribed by state boards.

Responsibilities

• Lead generation and prospecting for new families and referrals.
• Network with families to build trust and long-term relationships.
• Explain and present funeral and pre-need options to families.
• Respond to inquiries promptly, professionally and empathetically.
• Prepare for appointments and follow up on family needs and requests.
• Collaborate with funeral directors, location managers and other staff.
• Document and track activity to maintain productivity and referrals.

Skills

Customer service

Sales

Prospecting

Education

High school diploma or equivalent; 1-2 years college

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation
• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

• Education High school diploma or equivalent 1-2 years of college or an equivalent of education and experience
• Experience High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred
• Licenses Current state/province issued driver’s license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board
• Knowledge, Skills and Abilities Must be able to pass the Company’s internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills

Target Compensation Range: $50,000 to $100,000 annually. #SCI Postal Code: 24605 Category (Portal Searching): Sales Job Location: US-VA - Bluefield

Who we are. What we do. We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we’re dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. "SCI” refers to Service Corporation International and its affiliates. Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.