Funeral Director - Advance Planning

sci; Lewiston (ME); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health Savings Account

Sick Leave Short-Term

Disability Long-Term

Disability Life Insurance

SCI 401(k) Retirement Savings Plan

Job summary

SCI seeks a dedicated Sales Associate in Lewiston, ME to lead generation efforts, build genuine relationships with families, and collaborate with funeral directors and staff to provide comprehensive, respectful service. The role requires strong communication, empathy, and customer-service skills with occasional evening/weekend hours.

Ideal candidates have a high school diploma (or equivalent) and 1-2 years of college or related experience, plus comfort with CRM software and general computer use.

Qualifications

• Education: High school diploma or equivalent; 1-2 years of college or equivalent experience.
• Experience: 1-2 years in customer service or sales preferred; state licenses as required.
• Must pass internal presentation certification within 30 days; evenings/ weekends possible.

Responsibilities

• Lead Generation: prospecting daily, obtaining referrals, networking with families, presenting to families, tracking activity.
• Build Relationships with Families: respond to inquiries, listen, address needs, maintain contact and trust.
• Teamwork: collaborate with funeral directors and staff to ensure seamless service and follow-up.

Skills

Lead generation

Customer service

Communication

Empathy

Education

High school diploma or equivalent

1-2 years of college or education/experience

Tools

CRM software

Computers / MS Office

Job description

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

• Lead Generation

  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity

• Build Relationships with Families

  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each family's unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

• Teamwork

  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

Minimum Requirements

• Education
  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience
• Experience
  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred
• Licenses
  • Current state/province issued driver's license with an acceptable driving record
  • Insurance license if required by state/province law and as prescribed by each state board
  • State Funeral Directors License
  • Funeral Directors License
• Knowledge, Skills and Abilities
  • Must be able to pass the Company's internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

Medical Dental Vision

• Flexible Spending Accounts (health care and dependent care)
• *Health Savings Account with Company Contribution
• Sick Leave Short-Term
• Disability Long-Term
• Disability Life InsuranceVoluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• *Employee Assistance Program

#SCI

Postal Code: 04240

Category (Portal Searching): Sales

Job Location: US-ME - Lewiston