Sales Professional - Inside Sales

Service Corporation International; Bellevue (WA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

401(k) Retirement with company match

Short-Term Disability

Long-Term Disability

Life Insurance

Voluntary AD&D

Job summary

Service Corporation International in Bellevue, WA seeks a Family Service Counselor to generate leads, build lasting relationships with families, and collaborate with funeral directors and staff to deliver compassionate, professional service. You will educate families on pre-planning benefits and manage follow-up to ensure satisfaction.

The role requires evenings/weekends as needed, a valid driver’s license, and the ability to work in a supportive, multi-disciplinary team environment.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or equivalent education and experience.
• 1-2 years of customer service or sales experience preferred.
• Current state driver’s license with acceptable driving record.
• Insurance license if required by state/province law.
• Must pass internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state/province.
• Flexible hours and ability to work up to 12 hours in a day.
• Ability to treat others with empathy and respect.
• Knowledge of computers and some software.
• Customer service skills.

Responsibilities

• Lead generation: prospecting 1-2 hours daily and obtaining referrals.
• Build relationships with families and provide professional service.
• Coordinate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and address family needs with attention to detail.
• Maintain activity levels and follow up on requests and problems.
• Earn referrals by building trust and educating families on pre-planning benefits.

Skills

Customer service

Sales experience

Empathy and respect

Computer skills

Communication

Education

High school diploma

2 years college equivalent

Tools

Computer software

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day

• Obtains referrals from families served by the location

• Networks and builds community and civic relationships

• Explains and presents presentations to families served and referred families

• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner

• Connects with families through listening, honest communication and genuine concern

• Develops an understanding of each family’s unique needs and offers solutions that provide value to them

• Stays in touch with families to ensure satisfaction

• Prepares for all appointments and performs all procedures with professionalism and attention to detail

• Follows through on all customer problems and requests

• Builds trust-based relationships to earn the right to ask for referrals

• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future

• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service

• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales

• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent

• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience

• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record

• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire

• Ability to work a number of evenings and or weekends every month

• Ability to drive frequently

• Ability to obtain and maintain an insurance license if required by state/province

• Flexible hours but, at times must have the ability to work up to 12 hours in a day

• Ability to treat others with empathy and respect

• Knowledge of computers and some software

• Customer service skills

Target Compensation Range: $50,000 to $100,000 annually.
The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

(Note: As part of the total compensation plan, this position pays no less than $20.90 per hour for all hours worked)

Benefits:

Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program

Postal Code: 98007

Category (Portal Searching): Sales

Job Location: US-WA - Bellevue