Production Management Global Support Group Manager - Director

Citigroup Inc.; Tampa (FL); On-site; USD 170,000 - 300,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision insurance

401(k) plan

Paid time off

Holidays

Job summary

Citigroup Inc. in Tampa, FL, is seeking a Senior Manager to lead Global Production teams in Funds Services, driving stability, resiliency, and continuous improvement across technical and business stakeholders.

You will shape incident recovery, change readiness, and the adoption of standard production tools, while managing budgets, staffing, and vendor relationships to optimize service levels and TCO.

Qualifications

• 10+ years in Production Management with continual improvement.
• Excellent interpersonal and influence skills with senior stakeholders.
• Strong analytical and problem-solving abilities.
• Navigate complex organizations effectively.
• Strong financial planning and cost discipline.
• Experience managing distributed teams with tech stacks.
• Cloud and microservices knowledge.
• Stay current with industry and tech advances.

Responsibilities

• Maintain stability, resiliency, and incident recovery.
• Collaborate with tech, operations, and business teams.
• Ensure Production Change Readiness and control adherence.
• Lead adoption of production tools for monitoring and automation.
• Assess and manage L1-L3 workload drivers.
• Leverage Generative AI and automation to reduce human intervention.
• Implement SLA and performance measurement.
• Develop understanding of Funds Solutions product functionality.
• Influence senior leaders on stability topics.
• Manage talent, performance evaluations, rewards.
• Engage with vendors to maintain service levels.
• Forecast and manage budget and staffing to optimize TCO.
• Assess and manage risk and ensure regulatory compliance.

Skills

Stability & resiliency

Collaboration

Change Readiness

Technical leadership

Workload management

Automation & GenAI

SLA & performance

Business acumen

Stakeholder influence

People management

Vendor management

Budget & staffing

Risk management

Communication & influence

Financial acumen

Education

Bachelor’s degree; Master’s preferred

Tools

Relational DBs

NoSQL DBs

Middleware

Programming languages

Operating systems

Cloud environments

Microservices

Job description

The Production Management Global Support Group Manager is a Senior Manager position within SMBF Services Production Management, specifically for the Funds Services business area. This role is critical to the Services Client Experience, focusing on leading Global Production teams with a strong emphasis on continuous improvement and fostering a culture of highly resilient, engineering-led outcomes. The successful candidate will possess a deep understanding of Production management practices, including Operational, Resiliency & Recoverability, Change + Release Transition, Risk Management, SRE, and SDLC (Waterfall / Agile). The role also involves contributing to the broader Services and SMBF strategy, improvement initiatives, employee engagement, talent development, diversity, and inclusion.

Key Responsibilities

• Stability & Resiliency: Maintain high levels of stability, resiliency, and prevention for Funds services, actively participating in and guiding incident recovery.
• Collaboration: Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production.
• Change Readiness: Ensure high standards for Production Change Readiness and control adherence, prioritizing supportability, sustainability, and resiliency for technical changes.
• Technical Leadership: Drive the adoption of standard production tools for Funds applications, focusing on monitoring, observability, capacity, resiliency, recoverability, and automation improvements.
• Workload Management: Proactively assess and manage dominant L1, L2, and L3 workload drivers, identify emerging trends, and devise plans to improve efficiency and service levels.
• Automation & GenAI: Minimize human intervention by leveraging Generative AI and Automation capabilities, prioritizing development/product opportunities.
• SLA & Performance: Implement strong SLA/Performance measurement, analyse production insights, identify trends, and set clear goals for improvement.
• Business Acumen: Develop and maintain a strong understanding of Funds Solutions product functionality and business requirements.
• Stakeholder Influence: Collaborate and influence senior leaders on stability and operational topics both internally and externally.
• People Management: Manage and develop talent, conduct performance evaluations, and oversee reward & recognition.
• Vendor Management: Engage with vendors and partners to achieve high service levels.
• Budget & Staffing: Manage the Funds Production budget and staffing, making commercially minded decisions to optimize Total Cost of Ownership (TCO).
• Risk Management: Appropriately assess and manage risk, ensuring compliance with laws, regulations, and policies, applying sound ethical judgment, and transparently escalating/reporting control issues.

Required Experience & Skills

• Experience: 10+ years of industry-relevant experience, highly experienced in various Production Management disciplines with a track record of continual improvement.
• Communication & Influence: Excellent interpersonal and communication skills, with the ability to influence and garner support from senior stakeholders and partners. Comfortable presenting issues, initiatives, and progress in various forums, and adept at distilling complex information into succinct messages.
• Quality & Problem Solving: Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills.
• Organizational Navigation: Highly effective at navigating complex organizations.
• Financial Acumen: Strong financial planning and cost discipline.
• Team Leadership: Exceptional staff engagement and talent development.
• Technical Proficiency: Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages, and operating systems.
• Cloud & Microservices: Experience/knowledge with supporting applications deployed as microservices on Cloud Environments.
• Innovation: Proven track record of keeping abreast of emerging industry and technological advances.

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Primary Location:

Tampa Florida United States

Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Sep 15, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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