Fundraising Operations & Donor Experience Coordinator

Wake Forest University; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Wake Forest University is seeking a Coordinator for the Wake Forest Fund to provide administrative, operational, and project management support. You will manage direct mail, digital fundraising, crowdfunding, stewardship, and donor engagement, ensuring timely and coordinated activities aligned with annual giving priorities.

You will supervise a student employee, work with the Advancement database, and collaborate with leadership to update messaging and campaign content.

Qualifications

• Bachelor’s degree and one year of related experience, or an equivalent combination.
• Proficiency with Microsoft Office and Google Workspace, and the ability to learn other systems.
• Experience working with databases and managing data with high accuracy.
• Excellent written and verbal communication skills and the ability to build effective relationships.
• Strong organizational and project management skills with multiple priorities and deadlines.
• Ability to maintain confidentiality and exercise sound judgment with sensitive information.
• Knowledge of budget management and basic accounting principles.
• Strong analytical and problem-solving skills with independent research ability.
• Demonstrated professionalism, accountability, and pride in high-quality work.
• Commitment to the mission and values of University Advancement and equity.

Responsibilities

• Provides comprehensive administrative and operational support for the Wake Forest Fund team.
• Coordinates recurring workflows, reports, acknowledgments, and donor materials.
• Serves as administrator for the ThankView platform for communications.
• Trains and supervises a student employee and provides feedback.
• Uses the Advancement database to create queries and prepare data files for direct mail and digital campaigns.
• Collaborates on messaging, videos, and content with leadership and schools.
• Coordinates fundraising campaigns and special initiatives.
• Maintains Giving Day content and crowdfunding pages in line with priorities.
• Supports marketing and fulfillment for the Brick Campaign and pledge reminders.
• Supports alumni and donor engagement events and performs related duties as needed.

Skills

Administrative support

Project management

Donor relations

Data handling

Education

Bachelor’s degree

Tools

Microsoft Office

Google Workspace

Advancement database

ThankView platform

Job description

Wake Forest University is seeking a Coordinator for the Wake Forest Fund to provide administrative, operational, and project management support. You will manage direct mail, digital fundraising, crowdfunding, stewardship, and donor engagement, ensuring timely and coordinated activities aligned with annual giving priorities.

You will supervise a student employee, work with the Advancement database, and collaborate with leadership to update messaging and campaign content.