As a funding analyst, your primary responsibility is to manage and prioritize daily operational tasks using various platforms and dashboards. This involves actively tracking and updating tickets in strict adherence to SLA thresholds, overseeing active contracts within the funding queue to ensure timely funding progress, and verifying that all approved Purchase Requisitions are accurately tied to their respective contracts. Additionally, you are expected to maintain meticulous documentation standards across all work items and proactively follow up on pending requisitions based on their operational priority and aging days.
Roles and Responsibilitie
sGeneral Operations & Task Managemen
- tUtilize dashboards daily to track, manage, and complete assigned tickets, contracts, and purchase requisitions
- .Filter and prioritize daily workloads systematically by reviewing dashboard queues for tickets, contracts, and requisitions
.Ticket Management & SLA Complian
- ceMonitor active tickets, prioritizing work items based on operational priority and aging day
- s.Provide immediate updates to tickets requiring action based on strict SLA threshold
- s.Maintain high documentation standards by logging clear, current status notes in tickets, even when major milestones haven't been reache
d.Contract Management & Fundi
- ngOversee all active contracts currently in the funding queue while prioritizing review
- s.Ensure each active contract has its notes updated at least weekly with the current status of its funding progres
- s.Review contracts with approved Purchase Requisitions (PRs), confirming that all PRs are properly tied and approved to the contrac
- t.Execute immediate updates to the system once PRs are approved and read
y.Requisition Tracking & Follow
- ly.Conduct proactive follow-ups on pending requisitions according to urgency, including daily follow-ups for Urgent Requisitions and routine follow-ups for Standard Requisitio
ns.Required Qualifications & Sk
- illsBachelor’s degree (B.S/B.A) from a four-year college or university and 5 to 8 years’ related experience and/or training; or an equivalent combination of education and experie
- nce.Experience writing reports, business correspondence, and proces
- ses.Ability to effectively present information and respond to questions from groups of managers, clients, and custom
- ers.Experience solving practical problems and handling a variety of concrete variables in situations where only limited standardization exi
- sts.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule f
- orm.Ability to examine documents for accuracy and completen
- ies:Demonstrates a high level of technical proficiency across Google Workspace, Microsoft Office (Excel, Word), and modern collaboration tools, with a proven ability to quickly master new software and digital workfl
- ows.Hands-on experience with Telecom Expense Management Systems (TEMS) (e.g., Rivermi
- ne).Familiarity with Enterprise Resource Planning (ERP) tools (e.g., SAP Fiori, Ariba, Buying H
- ub).Experience using enterprise ticketing platforms (e.g., Remedy, ServiceNow, or similar syste
- ms).Financial & Analytical Skills: Proven ability to interpret complex commercial contracts, analyze line-item invoices, calculate foreign exchange (FX) variances, and execute usage analy
- ses.Communication & Collaboration: Exceptional written and verbal communication skills with a track record of effectively managing supplier relationships, updating stakeholders, and navigating high-priority operational escalati
- ons.Professional Attributes: Self-motivated individual with strong project ownership from concept through completion. Excellent organizational, prioritization, and multitasking abilities with high attention to detail, a sense of urgency, and a consistent track record of meeting deadli