Fund Operations Associate (Custody)

True Link Financial; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

True Link Financial, Inc. is seeking a Fund Operations Associate - Custody to own daily disbursement funding and payment processing for pooled trusts, including ACH, NACHA, and wires.

You’ll collaborate across teams to maintain accuracy, meet morning cutoffs, and support process improvements while upholding strong internal controls and fraud prevention standards.

Qualifications

• 1–2 years of custody, trust, banking, or payments ops experience.
• Familiar with ACH, wires, checks; NACHA experience a plus.
• Strong internal controls and compliance mindset.
• Detail-oriented with data reconciliation abilities.
• Excellent communication across teams and stakeholders.

Responsibilities

• Own daily disbursement funding ahead of morning cutoffs.
• Process daily payment files and wire transfers with banking partners.
• Handle expedited and exception requests, including same-day payments.
• Review daily bank reconciliation summaries and resolve errored items.
• Calculate and review weekly fees for assigned organizations.
• Execute stop payment and redeposit requests and log them for tracking.
• Escalate processing issues with internal/external partners as needed.
• Collaborate with cross-team partners to keep operations on schedule.
• Identify workflow improvements to increase efficiency and reduce risk.
• Support ad-hoc projects across the team.

Skills

Disbursement

ACH & NACHA

Wires processing

Fraud prevention

Internal controls

Excel proficiency

Problem solving

Education

Bachelor's degree in finance or related field

Tools

Excel

Google Sheets

Job description

• At True Link, our clients rely on us to deliver reliable, secure, and thoughtful support for critical financial functions. As a Fund Operations Associate - Custody, you’ll play an essential role in making that happen every day
• You’ll own the daily disbursement and payment processing pipeline for our pooled trusts: funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests
• The work runs on firm daily cutoffs and is supported by a layered review process, so accuracy and consistency matter more than speed alone. This is a collaborative role where you’ll work across teams to support our mission and help improve the financial lives of the people who count on us
• Prepare and reconcile daily disbursement funding ahead of morning cutoffs
• Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate
• Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking
• Review daily bank reconciliation summaries and resolve errored items
• Calculate and assess weekly fees for an assigned group of organizations
• Action stop payment and redeposit requests with our banking partners and log them for tracking
• Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed
• Partner with internal teams to keep daily operations on schedule
• Identify and recommend workflow improvements that increase efficiency and reduce risk
• Support ad-hoc projects as needed across the team

Familiar with ACH, wires, and check processing; NACHA file experience is a plusWell-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and complianceStrong analytical problem-solver who proactively identifies issues and works toward effective solutionsGuided by sound judgement when escalating and resolving problems independentlyEffective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clientsDeadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environmentComfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking their outputDetail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firmSelf-motivated, take ownership of your work, and value contributing to a collaborative, mission-driven teamIf you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people’s lives,