Functional Consultant Lead — Rossum Solution Delivery

Coupa Software Inc.; Los Angeles (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Global Wellness Days

BirthdayTime-Off

VolunteerTimeOff (VTO)

Employee Assistance Program (EAP)

Travel Protection

Job summary

Coupa Software Inc. is seeking a Senior Manager for Rossum Solution Delivery to lead a seven-person functional consulting team.

You will drive standards across schema design, workflows, and pre-live validation, while collaborating with AI research to tune models for real customer data. You will partner with our Principal Innovation Architect to scale AI-native delivery, manage client engagements, and ensure measurable success.

Qualifications

• 10+ years in enterprise SaaS delivery or Professional Services leadership.
• Hands-on AI/IDP experience with deployment in real customer data.

Responsibilities

• Set and uphold Rossum functional standards across delivery.
• Lead AI performance tuning and post-go-live optimization.
• Translate pilots into day-to-day delivery with client engagements.
• Define and manage delivery interfaces with engagement teams.
• Shape future AI-native services delivery strategy within Coupa Value Services.

Skills

Enterprise SaaS delivery

AI/IDP expertise

Delivery leadership

Cross-functional influence

Clear communication

Coupa/SAP/NetSuite familiarity

Job description

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Rossum Solution Delivery is standing up AI-Native Services Delivery as a formal operating model inside Coupa Value Services. We are hiring the leader of its functional-consulting layer — a Senior Manager seat reporting to the RVP Solution Delivery, leading a team of seven senior functional consultants who deliver the Rossum-functional side of enterprise customer implementations.

The operating model you would join

Already shipping, not slideware. Our delivery team runs with agents in the loop — over ninety tools and eighteen production skills in an internal agentic toolchain, built by delivery practitioners for delivery practitioners, on top of Rossum’s own AI engine.

We build our own AI. We did not build a business by prompting someone else’s.

What You Will Own

• The Rossum-Functional Standard: Set and uphold team-wide standards across schema design, workflow, business rules, configuration, training, pre-live validation, hyper-care support, and troubleshooting. The seven consultants on your team are already seasoned in delivery; your focus is on raising the ceiling, not on teaching the basics.

• AI Performance Tuning Leadership: Model and establish the criteria for real-customer-data tuning before an implementation is considered complete. Prepare a post-go-live optimization plan to further tune AI performance. Codify repeatable approaches and pattern libraries so practical knowledge outlasts individual projects. Cooperate closely with Rossum AI research teams.

• Pilot-to-Practice Delivery: Partner directly with our Principal Innovation Architect to translate experimental AI-native functional pilots into day-to-day delivery practice — managing team adoption, running initial client engagements, and scaling methods that demonstrate measurable success. Maintain a fail-fast mindset.

• Operational Interfaces: Define and manage the delivery interface with Coupa Engagement Management as customer-facing ceremonies transition, maintaining clear boundaries and accountability.

• Strategic Leadership: Serve as a core peer in the four-person services leadership group (Solution Architecture, PS Engineering, Principal Innovation Architect, and RVP), shaping the future of AI-native services delivery across Rossum and the wider Coupa Value Services organization.

What You Will Bring to Coupa

• Enterprise Delivery Leadership: 10+ years in enterprise SaaS implementation, functional consulting, or Professional Services leadership, including at least 3 years directly managing a team.

• Deep IDP / AI Experience: Hands-on experience with Intelligent Document Processing (IDP) or a comparable AI application platform where deployment quality hinges on tuning models to real customer data rather than setting basic defaults.

• A Builder's Standard: A commitment to pushing platform capabilities for customers, treating documented playbooks, architectural patterns, and reusable standards as primary deliverables rather than administrative chores.

• AI-Native Fluent: Practical understanding of — or strong drive to learn — modern delivery approaches: spec-driven implementation, agentic workflows, eval-based quality gates, and version-controlled delivery capabilities.

• Cross-Functional Influence: Proven ability to negotiate working agreements across complex enterprise organizations and collaborate effectively with a seasoned, opinionated peer group. Prior experience in the Coupa, SAP, or NetSuite ecosystems is a strong advantage.

• Clear Communication: Strong thinking and partnership skills to represent the Rossum functional practice across Value Services initiatives, onboarding flows, and customer handoffs.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being. We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days:Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together.
• BirthdayTime-Off:Celebrate your day!Coupa provides a paid day off on your birthday or another day of your choice within your birthday month.
• VolunteerTimeOff(VTO):Giving back is in our DNA.We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about.
• Employee Assistance Program (EAP):Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents.
• Business Travel Protection:Travel with peace of mind.Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel.
• Referral Bonus Program:Share the Coupa experience!Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles.

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

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