Group Supervisor Fulfillment Center

Walgreens; Northlake (TX); On-site; USD 59,000 - 102,000; Full time

Job summary

Walgreens in Northlake, TX is seeking a Pharmacy Fulfillment Center Supervisor to oversee the daily activities of the fulfillment center team, provide guidance, and ensure a first-class experience for Walgreens patients and customers.

You will coach staff, review performance, and drive process improvements while ensuring compliance with HIPAA, policies, and regulations. A Pharmacy Technician license or PTCB certification is required or attainable within 12 months.

Qualifications

• Bachelor’s Degree OR High school diploma/GED with 4+ years in fulfillment, logistics, or centralized service.
• Pharmacy Technician license or PTCB certification within state timeline.
• Experience identifying operational issues and implementing resolutions.
• Proven customer service experience with internal and external customers.
• Experience coaching, mentoring, and training staff.

Responsibilities

• Resolve technical issues and provide guidance on complex problems.
• Manage escalations and report issues when appropriate.
• Supervise daily activities of team members and provide coaching.
• Coach and develop team members and leads; conduct performance reviews.
• Identify process improvements and implement sustainable solutions.
• Maintain relationships across management levels to meet department goals.
• Ensure compliance with laws and company policies, including HIPAA and productivity standards.

Skills

Customer service

Team leadership

Coaching

Communication

Relationship building

Education

Bachelor’s Degree

High school diploma/GED

Pharmacy Technician license

PTCB certification (within 12 months)

Tools

Workforce Management Systems (WMS)

Job description

Job Summary:

Responsible for supervision of team members within the fulfillment center environment. Provides daily support to pharmacy fulfillment center team members to ensure they provide a first in class experience to Walgreens patients and customers. Monitors and reviews the day-to-day work of team members.

Job Responsibilities:

• Resolves and/or provides technical advice on complex or critical issues
• Determines and initiates appropriate resolution for escalations. Reports issues/concern, when appropriate.
• Supervises daily activities of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.
• Responsible for coaching and developing team members and leads.
• Conducts performance reviews with team members, identifies opportunities for development, and recommends sustainable solutions to achieve necessary results.
• Continues to look for ways to improve current processes with enhancements and ideas. Makes recommendations on process improvements.
• Maintains working relationships and cooperates actively with all levels and areas of management to ensure that the objectives of the department and company are met.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor’s Degree OR High school diploma/GED and at least 4 years of experience working in a fulfillment, logistics or centralized service setting.
• Ability to be licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency within the state mandated timeline and PTCB Certified within twelve months of placement in position.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team, coaching, mentoring, and training staff.

  Preferred Qualifications

  • Experience applying knowledge of Workforce Management Systems (WMS).
  • Bi-lingual in English and Spanish.
  • Experience working in a pharmacy fulfillment setting.

  We will consider employment of qualified applicants with arrest and conviction records.

  The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

  Salary Range: $58500 - $102375 / Salaried