Pharmacy Ops Lead

Walgreens; Kent (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

Walgreens is seeking a Pharmacy Operations Lead to support daily Micro Fulfillment Center (MFC) activities, ensuring timely and compliant prescription fulfillment. You will oversee workflow, provide technical guidance, and support the team to deliver first-in-class service in alignment with federal and state regulations.

Responsibilities include coordinating staffing, supervising on-floor activities, onboarding, coaching, and driving safety, quality, and continuous improvement across operations.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• High school diploma or GED required; PTCB or ExCPT certification required/maintained.
• Basic level PC skills for routine pharmacy and workflow tasks.

Responsibilities

• Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
• Deploys and guides team members on the floor to meet productivity and service expectations, providing direction and coordination.
• Onboards, trains, and coaches staff to reinforce correct behaviors and standards.
• Champions safety, quality, and compliance by monitoring regulatory adherence and escalating issues appropriately.
• Monitors performance by reviewing productivity and quality metrics and driving continuous improvement.
• Builds strong relationships with internal teams and partners to support operations.
• Performs pharmacy-related duties under supervision of a Group Supervisor or Pharmacist.
• Reports prescription errors to the pharmacist on duty and adheres to Good Faith Dispensing policies.
• Supports inventory processes including ordering, unpacking, organizing, and storing pharmaceuticals.
• Leads inventory management activities for shipments of pharmaceuticals.

Skills

English fluency

Basic PC skills

Leadership

Education

High school diploma or GED

PTCB or ExCPT certification

Tools

Walgreens pharmacy systems

Job description

The Pharmacy Operations Lead supports daily Micro Fulfillment Center (MFC) activities to ensure timely, accurate, and compliant prescription fulfillment for Walgreens pharmacies. Performs oversight of prescription workflow activities in an assigned function to drive operational excellence. Provides daily support to team members to ensure they provide a first in class fulfillment service. Collaborates to assign, monitor and review the day-to-day work of team members and provides technical guidance. This role provides advanced technical support for escalated issues, assists with pharmacy workflow tasks, and ensures high-quality service in accordance with federal and state regulations, company policy, and pharmacy standards.

Job Responsibilities:

• Owns shift readiness and execution by coordinating staffing, workflow prioritization, and real-time adjustments to ensure safe, accurate, and on-time prescription fulfillment.
• Deploys and guide team members on the floor to meet productivity and service expectations, providing direction and coordination.
• Enables team capability and operational readiness through onboarding support, training facilitation, and real-time coaching that reinforces correct behaviors and standards.
• Champions safety, quality, and compliance by reinforcing standard work, monitoring adherence to regulatory requirements, and escalating risks, errors, or critical issues appropriately.
• Monitors operational performance and drive consistency by reviewing productivity and quality metrics, sharing insights with the Group Supervisor, and reinforcing continuous improvement practices.
• Builds and maintains strong working relationships with internal teams, support teams, and other partners.
• Performs pharmacy-related duties under the direction of a Group Supervisor or Pharmacist.
• Reports any prescription errors immediately to the pharmacist on duty and adhere to policies related to Good Faith Dispensing and quality assurance.
• Supports inventory processes such as ordering, unpacking, organizing, and storing
• Pharmaceutical products. Assist in filing claims related to overages, shortages, or damaged items.
• Maintains a clean, organized, and well-stocked work environment within the Micro Fulfillment Center.
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Leads inventory management activities, such as ordering, unpacking, sorting, checking and storing shipment of pharmaceuticals.
• Ensures compliance with all federal, state, and local regulations, as well as company policies (e.g., HIPAA, fraud prevention, productivity standards, and quality expectations).

Basic Qualifications:

• High school diploma/GED
• Earns and maintains PTCB or ExCPT certification through the designated training program and/or state required certification/registration.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online)

Preferred Qualifications:

• Experience in pharmacy operations, distribution, fulfillment, or other related healthcare environments.
• Familiarity with Walgreens pharmacy systems and workflows.
• Strong problem-solving skills with the ability to handle escalated issues.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.