Fun Quest Support Technician - Full Time

Grand Sierra Resort; Reno (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Grand Sierra Resort in Reno, NV is seeking a versatile Arcade Technician to support Fun Quest games and attractions. You will perform repairs, balance play elements, and update tracking systems to minimize downtime while delivering friendly guest service.

The role requires English communication, ability to work all shifts including nights and weekends, and the capacity to lift up to 75 lbs. Prior technician experience is preferred, with a focus on safety and reliable operations.

Qualifications

• Meet attendance requirements and perform duties reliably.
• Communicate clearly and concisely with guests and team.
• Flexibility to work all shifts, including holidays, nights, and weekends.
• Age 18 or older and able to lift up to 75 lbs.

Responsibilities

• Perform minor troubleshooting, repair, and part changes on games and attractions.
• Conduct preventive maintenance to minimize downtime and retain like-new condition.
• Update tracking system when repairs are completed.
• Communicate issues with managers and technicians promptly.
• Program the Embed system and ensure hardware operation.
• Balance play elements and visually inspect games for proper function.
• Greet guests, determine needs, and resolve issues quickly and fairly.
• Demonstrate game operation to guests and answer facility questions.
• Assist with daily operations such as redemption and running attractions.
• Protect company assets and maintain cross-department relationships.

Skills

Troubleshooting

Maintenance

Communication

English proficiency

Multitasking

Problem solving

Teamwork

Shift flexibility

Job description

Essential Duties And Responsibilities

• Perform minor troubleshooting, repair, & minor part change outs (advised by management and technicians); perform preventive maintenance on all games and attractions to minimize down time. Games should be kept in a like-new condition.
• Update web-based tracking system in a timely manner, as repairs and maintenance are completed.
• Communicate all game problems or arcade operational issues with Manager and technicians.
• Program the Embed system, ensure hardware operations, repair, and installation.
• Reset games and readers on an as needed basis.
• Visually inspect and replace or balance play elements in each game to keep them in working order.
• Greet each guest that has a problem or issue with a smile and good attitude and ascertain what is needed to resolve the issue in the quickest and fairest way possible to the guest.
• Answer questions regarding the location of and information about Fun Quest’s facilities, games, and merchandise.
• Demonstrate use or operation of games and merchandise.
• Assist other GSR Recreation locations in set up, tear down, game moves or improving their operations.
• Manage and protect company assets including, but not limited to, equipment and systems containing sensitive or proprietary information and data.
• Maintain working relationships with all departments, company personnel and partners.
• When needed, assist with daily operations such as redemption and running attractions.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Meet requirements of regular attendance to effectively complete job responsibilities in a timely manner.
• Consistently exhibits courteous, respectful, and appropriate communications and presents information in a concise and understandable format.
• Contributes to a positive work environment, fosters collaboration, and provides a tangible contribution.
• Ability to verbally communicate in English and attend and participate in meetings to be informed of new rules, regulation, and procedures and to discuss other concerns.
• Work with interruptions and to perform multiple tasks while remaining collected in high pressure situations.
• Ability of complex reading, writing, math, and task completion skills is required.
• Must have the following skills: coordination, analyzing, precision working, following instructions, memorization, problem solving, independent judgment, and decision making.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION And/or EXPERIENCE

• Previous technician experience preferred or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly sitting, standing, walking, reaching overhead, bending over, crouching, kneeling, crawling, climbing, and balancing during the duration of their shift.
• Must be able to lift/carry and push/pull 75lbs or less constantly.
• The team member will constantly have repetitive use of both hands, light grasping motions and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors and outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment, electrical, and mechanical devices.
• The noise level in the work environment is usually moderate but can be quiet or loud at times.
• Team member may be exposed to extreme heat, extreme cold, vibrations, solvents/oils, fumes/odors, dirt/dust, flame/heat generated devices, moving objects, high places, and slippery surfaces.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.